2nd Line Desktop Support Engineer
Type: Perm
Location: Leeds
Salary: 30k
Overview
We are looking to recruit a Technical Support Consultant to work within our globally distributed IT team, providing IT technical support from the Leeds office to all our users across the global business.
Key Responsibilities
* Provide day-to-day IT support to all our people, including call logging, troubleshooting, IT admin tasks such as new user setup, password resets, and PC builds.
* Support the IT environment, including servers, systems, networks, and other devices.
* Assist on various projects and upgrades to meet Turner & Townsend's goals.
* Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructures and all associated peripherals.
* Monitor daily backups, manage the asset database, and control the software register.
* Build positive working relationships with the business.
Essential Skills
* All-round IT support specialist with at least three years' experience of hands-on, remote, and telephone support.
* Experience of user administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate environment.
* Hands-on experience of LAN, WAN, and VPN troubleshooting and support.
* Proven track record of working in a support environment supporting multiple users across multiple locations.
* Supporting and troubleshooting Office 365 products (MS Teams, OneDrive, SharePoint, etc.), Anti-virus (MS Defender), Veritas BackupExec, etc.
* Ability to support a wide range of desktop applications.
* Deploying image/software through Intune/SCCM.
* Experience of ITIL-based call management systems, e.g., FreshService.
ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
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