Define, streamline, and implement technical documentation within the organisation. Collaborate with stakeholders to obtain in-depth understanding of processes and documentation requirements. Create software documentation after thorough collaboration with subject matter specialists and technical staff. Communicate complex ideas in a concise manner by creating product manuals with screenshots and tutorials.
Responsibilities include creating software documentation, helping other writers, communicating complex ideas, circulating technical information, encouraging information sharing, and improving existing content. The ideal candidate will have experience defining, implementing, and supporting technical writing in an agile organisation.
The role requires collaboration with stakeholders, understanding documentation aspects of Software APIs, influencing senior management, and communicating with both technical and non-technical audiences. The ideal candidate will have a systematic collaborative approach to solving problems and an eagerness to influence how digital services are documented and delivered.
We offer a flexible and welcoming culture, a healthy work-life balance, and a proactive approach to wellbeing. The benefits package includes 30 days annual leave, 8 bank holidays, 1 privilege day, and enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%. We celebrate diversity and are committed to ensuring we are representative of the citizens we serve.
The role is aligned to our Cardiff Office, where we use a hybrid approach to hybrid working. Remote contracts will only be offered to successful candidates who are not within a commutable distance to our Cardiff, Belfast, or Edinburgh offices.