Summary
Car Land UK are looking for a hardworking individual to join their team as a Customer Service Apprentice. The successful candidate will gain a Level 2 Apprenticeship in Customer Services.
Annual wage
£15,808 a year
Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9.00am - 5.00pm 30 minute lunch.
38 hours a week
Possible start date
Monday 17 March
Duration
1 year
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Meeting and greeting customers in the show room
* Emailing clients
* Making and answering phone calls
* Understanding the cars and other services that the company offer customers
* Upselling warranty's to customers
* Influencing customers in regards to products and services and handling objections
* Dealing with customer concerns and any complaints that may come in
* Working with Finance proposals for customers
* Organising handovers, gift boxes
* Dealing with any customer or supplier challenges/conflicts
* Working within a team
* DVLA queries
* Website work - advertising cars, answering customer queries
* Working on advert specifications
* Ordering products/services
* Using in house systems
* Receiving feedback from different stakeholders
Where you’ll work
20-22 Lustrum Avenue
Portrack Lane
Stockton on Tees
TS18 2RB
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
MIDDLESBROUGH COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* Customer Service Practitioner Level 2 Apprenticeship Standard
* Day release at Middlesbrough College
Requirements
Essential qualifications
GCSE in:
* Maths and English (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Organisation skills
* Customer care skills
* Logical
* Team working
* Patience