About the Role West Road Surgery has an opportunity for a Receptionist/administrator to join our busy practice support team and assist in the smooth delivery of excellent patient care. This role is offered on a part-time basis for 28.5 hours per week over four days per week to work: Monday 8:00 - 14:00 Tuesday 7:45 - 14:00 Wednesday 8:00 -18:30 Thursday 7.45 - 14:00 The role will include 3 reception sessions and 2 administration sessions and the main responsibilities will include: Answering phones calls from patient and booking appropriate appointments with clinicians. Booking patients in. Sign posting patients to appropriate services. Undertaking a variety of administrative duties including the provision of secretarial and clerical support to clinical staff and other members of the practice team. Data entry and read coding of relevant patient information and medical data into the clinical system. Scanning patient information into computerised records, including medical documents, hospital records and letters, as necessary. Allocating workflow for review by doctors or other health professionals. Dealing with referrals to primary care. Processing practice post and emails. Registering new patients Handling enquiries efficiently. Some flexibility is required as you will sometimes need to work additional or alternative hours to cover for colleagues. About the Candidate We would welcome applications from organised, adaptable and friendly individuals who are keen to help us provide high levels of customer service. Applicants should have the following skills and experience: An experienced administrator, with excellent IT, time management and organisational skills. Ability to communicate effectively, working in a confidential and discreet manner. Ability to multi-task, work efficiently and maintain a high level of attention to detail, when under pressure. Ability to work as part of a multi-disciplinary team, as well as independently. Primary care experience is desirable but not essential. About Us West Road Surgery is based at North Road Primary Care Centre a purpose build centre with free parking. Benefits include the NHS pension scheme, eye-care vouchers and a minimum of 28 days annual leave (FTE) with enhancements for long service. Disclosure and Barring Service Check Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.