This website is operated, hosted and managed by Williams Lea Limited, 3 Savannah Way, Leeds LS10 1AB, United Kingdom.
Law Office Concierge - Mon - Fri 7am-4pm
Williams Lea is hiring for a Concierge for our Los Angeles office to work Monday to Friday 7:00 am to 4:00 pm!
Pay: $27.00/hour
Benefits:
* Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
* 401k Retirement Savings Plan Including Employer Match
* Paid Time Off (PTO)
* Life Insurance
* Paid Parental Leave
* Short-term & Long-term Disability
* Healthcare & Dependent Care Flexible Spending Accounts
* Domestic Partner Coverage
* Commuter Benefits
* Legal Assistance
* Employee Assistance Program (EAP)
* Additional Employee Perks and Discounts
First impressions are everything, and those impressions reflect our core principles and values. Our Concierge team needs to represent these values with professionalism, warmth, a polished appearance, and a keen willingness to assist with all requests which sets the tone for the Client experience.
The purpose of this Concierge position is to become a client brand ambassador, interacting with our guests and clients to ensure that they experience superior customer service and all expectations are met.
The Concierge agent is responsible for both internal and external guest arrivals and day-to-day interactions.
Concierge provides an integrated visitor experience treating all visitors like VIPs and projecting the brand of the firm.
Responsibilities
* Prepares and opens the concierge desk area and prepares for the day's arrivals.
* Assists with reservations, confirmations, guest inquiries, visitor office, desk and meeting room bookings, and questions.
* Welcomes arriving guests while offering superior service, professionalism, warmth, and a polished appearance at all times.
* Presents a keen willingness to assist with all requests and sets the tone for the client experience.
* Conducts floor walks, conference room, office, and desk checks in accordance with the daily cadence and procedures.
* Prepares daily visitor reports, guest key reports, and conference room schedules.
* Provides clients with appropriate requirements and updates the booking system with requested items such as food and beverages, Facilities, IT requests, etc.
* Enters visitors into the building security system following outlined procedures.
* Books, processes, and confirms car service reservations.
* Follows up on meeting room setups, meeting rooms, offices, and desks.
* Sends appropriate reports as necessary.
* Is knowledgeable of VIPs, clients, floor plans, and systems.
Job Qualifications
Education
High School diploma or equivalent.
Experience
Previous guest service experience essential.
Excellent written and oral communication skills required.
Positive interpersonal skills required.
Excellent computer and typing skills required. Excel and Word proficiency required.
Excellent listening and comprehension skills required.
Expected to work with guests and visitors to ensure superior satisfaction.
Will be required to take initiative and get creative in resolving guest challenges.
Legal experience a benefit.
Working Conditions
Modern indoor office setting.
Will be using a computer and telephone frequently.
Varying schedule to include holidays, weekends, and extended hours based on business needs.
Will be required to wear a uniform and adhere to company standards.
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