Join to apply for the EUC Engineer role at Wealthtime
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Join to apply for the EUC Engineer role at Wealthtime
About Us
At Wealthtime, we take pride in our role as a multi-award-winning financial technology company, known for our outstanding 5-star service platform. Our journey is guided by our shared values and behaviours: 'Seek Opportunity', 'Nurture Each Other' and 'Simply Get Going.'
With new ownership since 2021 and significant investments of over £17 million, Wealthtime is on an exciting path of growth. Our team, consisting of approximately 300 dedicated individuals, is at the heart of our journey, and we welcome you to join us as we continue to make our mark in the industry.
About The Role
Wealthtime is an award-winning financial technology company based in the heart of Bath. We are entering a period of sustained enhancements and change to the platform, technologies and the surrounding services that we provide.
The successful candidate will deliver end user computing services and solutions to Wealthtime’s staff, both remote and office based.
Key Responsibilities
* Contributing to a shared ownership of incidents, problems and requests assigned to the EUC team – putting the needs of the customer first and seeing issues through to resolution
* Troubleshooting issues using a sustained analytical and logical approach
* Ongoing maintenance and creation of application patching schedules for the Wealthtime client estate
* Keeping up to date with and leveraging the latest Microsoft technologies into our policy and systems management
* Manage end user system builds, images and remote deployment and asset management toolsets
* Support and maintain telephony systems and other corporate IT services used by Wealthtime staff
* Contribute to improvements to Service Delivery processes and systems enhancements - using technology to increase efficiency and control within the organisation
* Deliver exceptional customer service ensuring customers are always kept informed and expectations managed appropriately
* Support and manage Active Directory ensuring that users, groups and policies are supportable and up to date
* Perform support tasks to relevant SLAs and KPIs
* Participate actively in the successful delivery of projects and initiatives for EUC and Service Desk teams
* Maintain a focus on security and data governance while performing day to day duties
* Work towards own and team goals, remain flexible in outlook and continually develop self to achieve objectives
About You
Specialist Skills, Qualifications and Experience:
We are looking for someone with a wide breadth and depth of desktop and hardware support experience in a similar technical role.
You will have a robust background in the management and provision of Microsoft Windows clients and end user systems, with experience in Microsoft 365 and Exchange Online tenant administration, along with 1st/2nd line technical support experience.
You will have a focus on prioritising the customer experience and delivering high quality support in resolving end user requests and incidents. We are seeking a positive team player attitude, that focusses on developing knowledge and seeking out improvements to existing processes that could be automated or streamlined.
Strong troubleshooting principles are also desired, along with a sense of ownership. You want to see things through, end to end, including the investigation of possible solutions, documenting processes and contributing to the success of the team.
Desirable Skills Include
* Mobile Device Management experience using Intune/Endpoint Manager
* Foundation certification or knowledge of the ITIL framework
* Experience in management/support of telecoms systems
* Microsoft 365 tenant administration/support experience (Teams, Exchange, SharePoint)
* Windows 11 device management
* Active Directory, Group Policy support/administration
* Asset management, vulnerability management and software deployment experience
Core Competencies
* Communication - Communicate clearly and concisely, tailoring content, method and style to the audience, with ability to make a positive impression on others
* Performance Focus - Demonstrates energy and enthusiasm, takes ownership, delivers results and improves personal performance
* Teamwork - Works co-operatively with others, is an effective member of a team and works towards a common goal
* Decision Making - Makes balanced and sound decisions by understanding issues, problems, and opportunities; compares data from different sources to draw conclusions; evaluating the probable consequences of alternative solutions and selecting the most promising alternative
* Work Ethic - Willing to take ownership of resolving issues end to end, to produce the best outcome for the customer
Rewards & Benefits
Competitive Compensation: We offer a competitive salary that reflects your skills and contributions.
Hybrid Working: Enjoy the flexibility of a hybrid work model, balancing the comforts of home with the camaraderie of the office.
Yearly Discretionary Bonus: Look forward to a yearly discretionary bonus as a token of appreciation for your dedication.
Generous Holiday Package: You'll receive 34 days of holiday per calendar year, including bank holidays. Plus, we offer the option to purchase or sell up to 5 additional days per year, tailoring your time off to suit your needs.
Wellbeing at Heart: We understand the importance of your well-being, which is why we offer a Wellbeing day, allowing you to take a break when you need it most, whether it's for your birthday, moving house, or simply pampering yourself.
Professional Growth: We're committed to your professional development and will support and encourage your career advancement.
Comprehensive Health: You and your family's health is a priority for us. We provide a Private Medical scheme that can be extended to full family coverage, an Income protection scheme, and a Life assurance scheme.
Financial Security: Prepare for your future with our Group contributory pension scheme.
Travel with Ease: We offer interest-free season ticket loans to help with travel costs.
Giving Back: You can participate in our Wealthtime Foundation Day to support charitable activities.
Opportunities for Growth: We actively promote internal progression, so your journey with us can take you from agent to team leader and beyond.
Recognition Matters: Our excellent in the moment recognition scheme ensures your hard work is acknowledged and celebrated.
Wealthtime is an equal opportunities employer that places high value on a diverse and inclusive workplace. We recognise that people work in different ways, appreciate alternative viewpoints, celebrate individuality, and cultivate a culture where everyone can be their authentic selves at work. We are deeply committed to fostering a diverse workforce and welcome applications from individuals of all backgrounds, beliefs, cultures, gender identities, ethnicities, sexual orientations, abilities, and long-term health conditions.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Engineering and Information Technology
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