Castlefield Recruitment are currently recruiting an Income Officer for a housing association based in Leeds. The role is on an initial 4 week intial contract. The role offers agile working, with one days required in the office and pays £23 - £25 an hour via umbrella agency. The role: Deliver a comprehensive rent collection service by monitoring a case load of rent accounts for customers in arrears. Managing the arrears process in compliance with group Policies and procedures. Identify support needs of our customers, offering basic welfare advice / guidance and making referrals to or signposting to external agencies. Ensure that appropriate legal action is taken to recover debt Engaging with external agencies, e.g. local authorities, Department for Works and Pensions, when required. The person: Experience of income management or debt recovery in a social housing environment Knowledge of welfare benefits Excellent customer service skills