Job Description £12.21 per hour (depending on experience) Part time permanent position – 8 hours shifts between from 7 am to 11 pm (including weekends) full flexibility required An additional share of service charge and tips An enthusiastic, warm and friendly professional with a passion for the hospitality industry. You will be the first person to welcome our guests into the hotel and will be ready to make that unique first impression with confidence. Checking guests in and out of the hotel, you will make reservations, restaurant bookings and help the guests with organising the best stay for them Strong IT skills in Microsoft Office, alongside running reports and creating any other reports as required Use the Opera Front Office System to check in and check out guests and take payments. Ability to tackle the original spiral staircases and assist guests with their luggage and escort them to their room (there is no lift) You will relish in providing guests with information about our incredible castle and the full hotel services along with any activities that they can book up in the local area Excellent communicator and listener with a creative and positive attitude with ability able to address any of our guests’ requirements Respond to telephone and in-person queries regarding reservations, hotel information and guest concerns in a timely fashion