Job summary Would you like a rewarding job as a Healthcare Coordinator/Medical Receptionist where you can truly make a difference? The successful candidate will provide a high quality service to patients, doctors and other members of the Primary Health Care Team. To contribute to the maintenance of patient confidentiality at all times, inside and outside the Practice. Experience of dealing with patients from a wide range of backgrounds and cultures will be needed along with excellent communication and computer skills. Knowledge of SystmOne would be an advantage. Main duties of the job We are looking for an experienced Healthcare Coordinator/Medical Receptionist to join our friendly team. You will have excellent people and organisation skills and work well under pressure. You will also need to be flexible, highly motivated and be committed to tackling health inequality. About us Bevan Community Benefit Society provide sensitive and responsive Primary Care services for people who are homeless or living in temporary unstable accommodation, those who have come to Leeds and Bradford as asylum seekers and refugees, and other groups who find it difficult to access health care. "Health, Hope and Humanity" VISION Health equality and wellbeing for all MISSION Operating as an exemplar social enterprise, we will pioneer and provide inclusion health services that positively change the lives of people in need and enable local communities to thrive. Date posted 14 October 2024 Pay scheme Other Salary £22,373 a year Pro Rata Contract Permanent Working pattern Part-time Reference number B0221-24-0027 Job locations York Street Health Practice 68 York Street Leeds West Yorkshire LS9 8AA Job description Job responsibilities To contribute to the smooth running of the reception / admin function in order to provide a first class service to patients and visitors To provide a high quality service to patients, doctors and other members of the Primary Health Care Team. To contribute to the maintenance of patient confidentiality at all times, inside and outside the Practice. Job description Job responsibilities To contribute to the smooth running of the reception / admin function in order to provide a first class service to patients and visitors To provide a high quality service to patients, doctors and other members of the Primary Health Care Team. To contribute to the maintenance of patient confidentiality at all times, inside and outside the Practice. Person Specification Qualifications Essential Good standard of education GCSE, O Level or equivalent in English & Maths Level C or above Willing to undertake further training and development Desirable Practice receptionist (e.g.PRP, NCFE) or Customer Care (e.g.NVQ) qualification European Computer Driving License (ECDL), ELITE or equivalent IT qualification Experience Essential Previous experience of working in a customer focused role Experience of dealing with people from a wide range of backgrounds/different cultures Previous clerical/administrative experience in Primary Care Desirable Previous experience of working in a GP Practice Experience of GP Practice clinical software particularly TPP System 1 Special Knowledge & Skills Essential Able to maintain strict confidentiality in all aspects of work Excellent communication and interpersonal skills on the telephone and face to face Able to communicate with a range of people in a manner appropriate to their needs and situation Good keyboard skills Working knowledge of Microsoft Office Good organisational and time management skills Desirable Understanding of Data Protection and Information Governance principles Committed to the Social Enterprise model of business and patient care Additional Requirements Essential Calm under pressure Tactful and diplomatic Able to provide cover for annual or sick leave on a rota basis, occasionally at short notice Able to work on own initiative or part of a team Positive and flexible approach to working arrangements Able to plan and organize own time and workload Eligible to work in UK Person Specification Qualifications Essential Good standard of education GCSE, O Level or equivalent in English & Maths Level C or above Willing to undertake further training and development Desirable Practice receptionist (e.g.PRP, NCFE) or Customer Care (e.g.NVQ) qualification European Computer Driving License (ECDL), ELITE or equivalent IT qualification Experience Essential Previous experience of working in a customer focused role Experience of dealing with people from a wide range of backgrounds/different cultures Previous clerical/administrative experience in Primary Care Desirable Previous experience of working in a GP Practice Experience of GP Practice clinical software particularly TPP System 1 Special Knowledge & Skills Essential Able to maintain strict confidentiality in all aspects of work Excellent communication and interpersonal skills on the telephone and face to face Able to communicate with a range of people in a manner appropriate to their needs and situation Good keyboard skills Working knowledge of Microsoft Office Good organisational and time management skills Desirable Understanding of Data Protection and Information Governance principles Committed to the Social Enterprise model of business and patient care Additional Requirements Essential Calm under pressure Tactful and diplomatic Able to provide cover for annual or sick leave on a rota basis, occasionally at short notice Able to work on own initiative or part of a team Positive and flexible approach to working arrangements Able to plan and organize own time and workload Eligible to work in UK Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Bevan Community Benefit Society Address York Street Health Practice 68 York Street Leeds West Yorkshire LS9 8AA Employer's website https://wearebevan.co.uk/ (Opens in a new tab)