Blue Shock Executive Search, established in 2003, is a renowned executive search firm excelling in recruiting top-tier candidates across the restaurant, hospitality, and food service-related sectors. As industry leaders, we specialize in forging connections between exceptional talent and leading employers in Canada and the US.
About Our Client
What began as a small buffalo-style chicken wing restaurant in Garland, Texas, continues to soar to great heights. Today there are more than 2200 restaurants open across the globe. We quickly became a fan favorite when we first opened the doors in 1994. The proprietary recipes, outstanding food and superior customer service created a demand that could only be satisfied by more locations. And in 1997 we started offering franchises. Today we are one of the fastest-growing concepts in the country, attracting top entrepreneurs and operators with the drive and passion to own their own. 'We're not in the wing business, we're in the flavour business'. It's been our mission to serve the world flavour since we first opened shop in '94, and we're just getting started.
1997 saw the opening of our first franchised restaurant, and by 2002 we had served the world one billion wings. It's flavour that defines us and has made one of the fastest growing brands in the restaurant industry. We are the destination when you crave fresh never faked wings, hand-cut seasoned fries and any of our famous sides. For people who demand flavour in everything they do, there's only Wingstop - because it's more than a meal, it's a flavour experience.
JOB SUMMARY:
You are critical to the success of our group contributing through the direction and control of restaurant operations to not only provide craveable foods and great quality, but to create an experience for our guests. You help direct and influence the operation of the restaurants, develop a team of leaders, attain sales and beat profit objectives. Protect the brand by enforcing the highest standards of food quality, service, cleanliness, safety and sanitation by using effective tools and communication to help supervise managers and team members within your portfolio.
You will coordinate and operate multi-unit operations to increase sales and profits as measured by company budgets. Ensure all aspects of the brand are executed within the restaurants at a very high level. This is accomplished by developing managers to operate restaurants at an outstanding level as measured by hospitality and product quality. The Regional Director's ultimate responsibility is to be seen as the teacher, coach, mentor, confidant, and leader. Coach and develop GMs using a development plan and the GM development path.
IN THE ROLE OF A REGIONAL DIRECTOR:
1. Ensure all restaurants are compliant with company standards and lead a team of General Managers and team members to drive positive team member engagement and retention.
2. Identify and diagnose ongoing operational gaps in restaurants; develop formal action plans to resolve gaps and partner with field support as needed.
3. Achieve & maintain operational excellence at all times, partnering with General Managers and team members in your respective portfolio.
4. Ensure excellent customer service & operational goals are consistently above standard. (SMG, QSC & Company Education) “Ops Scorecard”.
5. Hold GMs accountable to executing action plans, track progress and promote a sense of urgency.
6. Development of talent: Enforce systems and processes that drive effective hiring, training, retention and development, including succession planning for GM roles, performance appraisals, and monthly feedback with focus on their development.
7. Ensure appropriate cleanliness, sanitation, safety, and staffing standards are maintained.
8. Review key financial variables daily. Analyze and track key financial/operational data to derive meaningful business insights. Develop executive presentations and present key trends and results to Director/VP. Present financial/operational weekly updates during DM & GM meetings. Ensure restaurants are meeting operating plan through the use of P/L reviews and quarterly business reviews.
9. Ensure that all restaurants maintain a theoretical-to-actual COGS variance of less than 1.5%.
10. Ensure that labor standards are followed in all restaurants and scheduled-to-actual labor stays within 2% variance from guide.
11. Ensure all the restaurants in your region comply with local, state, and federal regulations and OSHA guidelines.
HUMBLE: You know that the success of your restaurants depends on the success of your team members. You can respectfully bring problems to the attention of the supervisor and you are willing to ask for help. You always represent the brand and department in a professional and polished manner. You maintain a regular and predictable attendance and a positive attitude.
HUNGRY: You know that there is always room to grow, both personally and professionally. You are an ongoing student, and you have an insatiable curiosity and an interest in self-improvement. You are responsible for undergoing further training as well as training the team members.
SMART: You are an ongoing learner. You have an insatiable curiosity and are continuously looking for ways to excel further. You also have emotional intelligence and can create genuine connections with your team and the guests.
SERVICE-MINDED: Whether you are training a team member or interacting with a guest, hospitality is your middle name. You have a genuine desire to serve others and can maintain a calm, tactful demeanor when dealing with difficult situations.
ENTREPRENEURIAL: You never met a goal you couldn’t meet or exceed. You are eager to identify and introduce new ideas and solutions to create efficiency in the operation. You can manage multiple projects and timelines with a sense of urgency and follow through.
AUTHENTIC: You show up to work as your best self every single day. You give 100% to the task at hand and thoroughly support your team and the guests.
FUN: Contrary to popular belief, District Managers are a blast. You understand that this isn’t just about chicken – it’s about the experience. You bring your unique flavor to every interaction.
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