Work at the cutting edge of digital innovation. Doing things differently. Service Desk Technician Salary 26,712 - 28,047 per annum This will be a full-time role of 37 hours per week, Monday Friday. About the Role Are you passionate about providing technical support and ready to showcase your customer service skills in a thriving environment? We seek an enthusiastic, self-motivated individual to join our friendly, high-performing Service Desk team. Make a significant impact by delivering essential support to staff and students across various IT services, contributing to our outstanding reputation for customer care and satisfaction. Key Responsibilities: Diagnose and resolve technical issues promptly. Ensuring seamless IT operation for staff and students. Leading on user experience, guiding on the best use of IT Services. Join a team that values a positive work culture, offers professional development opportunities, and actively contributes to the success of our institution. Requirements: Customer Service Experience in an IT support environment. Excellent IT skills and knowledge. Ability to understand new concepts and quickly adapt to changes in technology. Have the initiative and confidence to solve problems independently. We provide further training on our services, product knowledge and digital skills. First round Interviews: via telephone 27th -29th November 2024 Second round Interviews: in person W/c 9th December 2024 About Us Digital technologies (DT) is at the cutting edge of digital innovation, partnering with global organisations to focus on delivering an outstanding student and staff digital experience. At NTU, digital will be our differentiator; it will provide opportunities to enhance the timeliness and quality of the delivery of teaching and learning, research, support for our students, and the delivery of services. Whether you're looking to start a career in IT or are already a specialist in digital technology and it s uses, our DT team at NTU could be the perfect place for you. For any informal queries about the role or the team, please contact Kirsty Hilton (Service Desk Team Leader) at kirsty.hiltonntu.ac.uk Join Us Hybrid working - we encourage and offer a mixture of office working and working from home. You're empowered to define how you work best for the benefits of your stakeholders. Flexibility - take ownership over how you get your work done. We're open to different working patterns and approaches. 25 days annual leave, plus statutory bank holidays and 5 university closure days pro rata. Salary Sacrifice Retirement Savings Plan with life assurance and income protection. Available to colleagues who choose to opt out of the contractual pension scheme. Minimum colleague contributions of 0% matched with minimum NTU contributions of 8%. Range of health and wellbeing services, voluntary benefits, discounts, and savings for all colleagues. Access to a wealth of formal and informal professional development opportunities to develop your skills and advance your career. And a whole lot more Come and be part of our success. Apply today. Safe and Inclusive At NTU, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our students and colleagues. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team. Please note that unfortunately, this role has been assessed as ineligible for sponsorship under the UK Visas & Immigration points-based immigration system, upcoming immigration rules (4th April 2024) changes may impact on eligibility for sponsorship, we recommend that you assess your eligibility before applying for this position. Visit https://www.gov.uk/skilled-worker-visa for more information. However, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route. Please consult the Home Office website for further information. Please note that this role is covered by the Rehabilitation of Offenders Act (1974) and successful applicants will be asked to declare any unspent criminal convictions.