We love what we do and we think you will, too!
At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county.
We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care. We put people at the heart of our services, focusing on personalised care by asking ‘what matters to you’.
We’re passionate about making sure that everyone can contribute to achieving our mission and we are continually working to support healthy and happy high-quality teams in all areas of the Trust.
Job overview
The IT Operations Team in the trust leads on IT strategy, development, co-ordination, planning, project, and programme management for all IT & supporting functions. The team also supports contract management, IT estate equipment, system deployments and IT services for the Trust.
The role of IT Operations Administrator is to support the Deputy Head of IT Operations and the wider IT operations teams in its day-to-day operations including providing administrative support to help ensure an effective service is provided. The IT Operations service provides a customer-facing service to resolve customers’ day-to-day technology queries, resolve issues and manage incidents, problems and service requests through to resolution.
The post holder will be part of the core hub that will manage real-time communications with customers on the current status of IT and Clinical Systems and Operations, liaising directly with any other team as required.
Main duties of the job
* Arrange, plan and take comprehensive minutes at departmental meetings, to circulate meeting minutes.
* Organising and checking user appointments through the ITSM (IT Service Management) tool.
* Supporting the IT Operations team to provide efficient support to the trust’s service users, ensuring requests and incidents are updated throughout the ticket lifecycle within the ITSM tool.
* IT Equipment deliveries to any of GHC sites.
* Communicating and/or requesting IT technical information in a manner that can be understood by non-technical or unskilled users.
* To manage the Clinical Induction Process, ensuring all clinical staff receive the required IT equipment and peripherals required to enable them to complete their job role within the Trust.
* Completion of Clinical Systems access requests.
* Generate and provide ad-hoc reports from various IT systems to management.
* Engaging with third party suppliers via various communication methods to respond to queries and follow up outstanding requests.
* To support the raising and processing of orders and invoices (Computer Software licenses and IT Equipment) and ensuring data is stored accurately.
Person specification
Qualifications
* A Level 3 Business admin NVQ or equivalent.
* Good general level of education particularly in English and Mathematics.
Experience
* Experience in a similar role, together with relevant experience in IT support, project tools and environments.
* Experience of working within the NHS.
* Experience with NHS Clinical Systems.
When joining us, as well as becoming part of a team that makes a difference, we also offer:
* Free car parking at many of our sites.
* 27 days leave plus bank holidays, increasing up to 33 days with long service.
* A broad range of training and development opportunities, including apprenticeships up to Level 7 qualification.
* A multi-professional preceptorship programme for all Newly Qualified Nurses, Nursing Associates, Internationally Educated Practitioners, Allied Health Professionals and Return to Practice Practitioners.
* Generous NHS pension and enhanced pay when if you work unsocial hours.
* Flexible, family friendly and agile working opportunities.
* Recognition and long service awards.
* Fast Track physiotherapy.
* Access to discounts and salary sacrifice schemes; including Cycle to Work, Car scheme and discounts on travel, leisure and retailers.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date. Good luck with your application.
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