Service Delivery Team Lead – 12-Month Fixed-Term Contract
Location: Hull – Hybrid/Flexible Working
Fixed Term Contract: 12 Months (Maternity Cover)
We’re looking for an experienced Service Delivery Lead to join a forward-thinking and innovative organisation. This is an excellent opportunity to step into a leadership role, ensuring the seamless delivery of SaaS-based products and providing best-in-class customer support. If you thrive in a dynamic environment, are passionate about service excellence, and enjoy driving operational improvements, this could be the perfect opportunity for you.
What You’ll Be Doing:
✅ Overseeing the Product & Service Desk teams, ensuring optimal performance and team wellbeing
✅ Leading the delivery and development of SaaS product roadmaps, ensuring alignment with business strategy
✅ Managing service desk operations, including incident resolution and change requests
✅ Driving data-led decision-making by refining operational metrics, KPIs, and processes to enhance service delivery
✅ Identifying operational risks and implementing strategies to mitigate them
✅ Introducing and embedding improvements in response to business needs and regulatory changes
✅ Building strong relationships with key stakeholders, including clients, commercial, and marketing teams
✅ Acting as the bridge between customer needs and product development, ensuring customer-centric enhancements
What We’re Looking For:
🔹 A strong leader with experience in Service Delivery, Product Support, or Operations Management
🔹 Ability to manage and motivate teams, driving efficiency and customer satisfaction
🔹 Experience in SaaS product delivery, with a customer-first approach
🔹 Strong analytical skills to track performance metrics and implement improvements
🔹 Excellent stakeholder management and relationship-building skills
What’s in it for You?
✨ Competitive salary
✨ Remote Working options / Flexible working
✨ 25 days holiday
✨ Company pension scheme & additional benefits
If you’re looking for a role where you can truly make an impact and drive service excellence, we’d love to hear from you! Apply now to learn more. 🚀