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Location: Edinburgh, Alderley Edge, Plymouth, London
Working style: Hybrid home/office based (minimum 50% in office)
Due to exciting growth plans and investment in the later life lending market, we are recruiting an experienced Product Owner - Equity Release to join the Royal London Equity Release team in either Plymouth, London, Edinburgh, or Alderley Edge.
As a Product Owner, you will have responsibility for the end-to-end proposition, working across functions and third parties, and will be responsible for the delivery of proposition innovations to improve the experience and outcomes for our customers and their advisers. This includes the creation of new, and changes to existing product propositions, supporting the delivery of the Royal London Equity Release strategy.
About the role
1. Provide relevant expertise on the Proposition and recommend changes to better meet customer and adviser needs.
2. Maintain an in-depth understanding of customer/adviser needs, competitor products/landscape, and regulatory concerns to inform the strategic direction for the proposition.
3. Lead the design, development, and delivery of the end-to-end proposition development including the articulation of the vision and requirements to stakeholders.
4. Champion customer-led design to ensure that insights are applied to new features, journeys, or products to deliver meaningful value.
5. Ensure compliance with the FCA’s Consumer Duty obligations and mortgage regulation.
6. Support with recommendations for proposition positioning, from pricing to servicing and all broader experience offered.
7. Collaborate and influence key stakeholders to develop a roadmap/backlog and deliver on business outcomes, ensuring propositions are being deployed appropriately and are set up for success in attracting, retaining customers, or reducing costs.
8. Provide strong leadership and manage resources and change costs effectively.
About you
1. Experience from within the financial services sector is essential, ideally from within the Equity Release market or similar market (e.g. Protection or Mortgage market).
2. Outcome focused, with a good understanding of customer and adviser dynamics, and ability to identify focus to add greatest value.
3. Ability to leverage insight to develop propositions.
4. Ability to effectively engage, influence, and communicate across all levels of the organisation.
5. Strong commercial acumen, with the ability to understand the impact of proposition recommendations and analyse proposition performance.
6. Experience working with multi-disciplined teams, keeping on track for agreed goals.
7. Experience in managing product development and risk in line with Risk appetite and regulatory requirements.
8. CeMap/CeRER qualified preferred but not essential.
This role is a role within the UK Customer team.
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