Are you ready to take the next step in your career as a Business Analyst? Join one of the world's leading IT services, consulting, and business solutions organizations. Founded in 1968, the company consistently ranks among the top global IT service providers. With a presence in over 50 countries, the company has built a reputation for delivering high-quality technology services across industries including banking, healthcare, telecommunications, and retail.
The leading consultancy firm is looking for a skilled Business Analyst on a 6-month contract. With a hybrid working model, you'll enjoy the flexibility of remote work while collaborating on-site 1-2 days per week. The contract is confirmed as inside IR35.
Want to be part of a team that thrives in excellence and shines? Feel free to reach out and apply today!
Responsibilities:
1. Attend meetings (onsite and remote) to gather business and end-user requirements.
2. Facilitate workshops with stakeholders and end users.
3. Document As-Is process flows, wireframes, and storyboards.
4. Contribute operational and technical insights to To-Be design ideas.
5. Convert business inputs into user stories and detailed requirements.
6. Document business requirements and acceptance criteria.
7. Manage testing processes, including script development and hands-on testing.
Skills/Must have:
1. Proven experience in Business Analyst roles with stakeholder management and detailed requirement gathering.
2. Experience in contact centres and contact centre technologies preferred.
3. Familiarity with Amazon Connect and chatbots is a plus.
4. Strong Excel and PowerPoint skills for client deliverables.
5. Experience in Agile environments with strong team collaboration.
6. Ability to document business requirements with clear acceptance criteria.
Benefits:
1. View to Extension
Salary:
1. Up to £350 Per Day
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