Service Coordinator
Poole
£25,000 - £30,000
Join a fast growing business that values attention to detail and proactive thinking. As a Service Coordinator, you'll ensure engineers are well-supported and customer needs are met with precision and care.
Key Responsibilities:
1. Engineer Scheduling: Plan and assign daily workloads, ensuring engineers are equipped and PPMs are scheduled at least 3 months in advance within SLA requirements.
2. Fault Management: Prioritise and assign fault callouts, ensuring quick and effective responses.
3. Stock & Orders: Order necessary equipment and parts, maintaining stock levels and project requirements.
4. CRM Management: Process job updates, ensure accuracy, and cost jobs through the CRM system.
5. Client Communication: Handle Alarm Receiving Centre (ARC) reports, customer calls, and aftercare maintenance agreements.
6. Team Collaboration: Assist the Senior Coordinator and Service Manager, provide support to other teams, and contribute to continuous improvement initiatives.
7. Compliance & Reporting: Maintain adherence to NSI standards and document all service activities effectively.
What Our Client is Looking For:
Essential Skills & Experience
1. Proven customer service experience with excellent verbal and written communication skills.
2. Proficiency in MS Office (Word, Excel, PowerPoint) and confidence with CRM systems (e.g., Joblogic, Cash4Windows).
3. Exceptional attention to detail, problem-solving skills, and the ability to multitask in a fast-paced environment.
4. Strong organisational and prioritisation skills.
Desirable
1. Previous experience in a coordination role within the Fire & Security industry.
2. Familiarity with CRM systems and industry-specific workflows.
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