At a glance Salary range - For this role the salary starts from £31,000 per annum, depending on skills and experience Contract type - This is a Permanent role Work Pattern - 38.75 hours per week Monday to Friday: 08:00-16:30 Location - Herbert Parkinson, Darwen About the role Work closely with internal & external stakeholders to ensure the smooth onboarding of new customers Review & share performance data of our customer base, highlighting opportunities for growth to support the improvement of increased sales & margin performance. Review & monitor adherence to internal measures, ensuring appropriate and timely communication with customers & relevant stakeholders Responsible for inclusively managing and developing a multi skilled customer service team, to provide high quality and efficient service inline with adherence to agreed SLAs Support the delivery of training & upskilling of our JL stakeholders to increase volume & sales Identify and implement process improvements to deliver an exemplary customer experience Invest in yours and your Partners personal and professional development. Ensure realistic & achievable performance plans are in place, by doing more, doing better, or doing different. Develop Partners and team performance through the active use of coaching and mentoring from yourself and other stakeholders, and the use of training and Partner Development materials. You also can view a copy of the full job outline here: External applicants- please view the attached job outline Internal applicants- please use the link below Qualifications and Experience skills you’ll need Relevant experience within a customer service environment People management experience Business-focused & results orientated Proficient communication skills with the ability to influence stakeholders Adept at navigating change, and able to work well during high-demand periods in a flexible manufacturing environment Desirable skills Knowledge of CRM systems Relevant experience in working in soft furnishings industry Next Steps The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process"). We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early. You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining JLP.