Sales and Revenue Coordinator
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together, we can do amazing things.
We are seeking a reliable and enthusiastic person to become part of our Sales & Revenue Team.
Under the inspiring leadership of our Business Development Manager, Patrice Lavery, you will have the opportunity to work with our friendly team and develop your skills. This role will primarily be administrative support to the Sales and Revenue Department; however, the successful candidates will be encouraged to drive revenue and sales opportunities while supporting colleagues in multiple tasks to do so.
The successful candidate can expect to work office hours Monday- Friday (35 hours excluding breaks).
The salary for this full-time position is £24,000 per annum.
We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development. Upon completion of your probationary period, you can enjoy a Hastings Hotel experience at any one of our luxury hotels with dinner, bed and breakfast. To find out more about our benefits click here.
About the role
The role of the Sales and Revenue Coordinator will be to support and work alongside the Sales and Revenue Managers, reporting to the Business Development Manager. The successful candidate will handle queries while providing accurate clerical and organisational support to the sales, revenue and events teams. Other responsibilities include:
1. Updating client databases, tracking bookings, processing paperwork within agreed timescales, and preparing proposals, contracts, and reports as requested.
2. Preparing contracts, proposals, emails, and mailing lists.
3. Updating daily revenue report data and distributing reports to the senior management team in a timely manner.
4. Managing administrative revenue and sales tasks.
5. Supporting with completing proposals and submission documents.
6. Regularly updating online portals with accurate content and imagery.
7. Undertaking regular rate checks to ensure rates/rooms are loaded and bookable on all channels.
8. Managing friends and family, and staff rate accommodation requests.
9. Distributing and managing reservations from key account companies, responding with confirmation, and managing cancellation of bookings across the portfolio.
10. Completing month-end or weekly reports under the direction of the Revenue Managers.
11. Managing the input of data when Sales Managers return from travel and exhibitions, and coordinating follow-up.
12. Organising specific events hosted by the Sales team (FAM trips, sales blitzes, customer engagement).
13. Supporting the sales team in driving Corporate, Leisure, Group, and M&E business.
14. Undertaking Market Intelligence on competitor activity via Agency 360 reports.
15. Assisting with the gift experience department when required.
About You
We would love you to have previous sales & revenue/administrative experience.
Essential
* Excellent communication through a range of media: face-to-face, e-mail, virtual and phone.
* Highly organised, showing high levels of accuracy and excellent attention to detail.
* Collaborative teamwork and win-win approach.
* Receptive to helping others achieve and taking pride in all elements of the business.
* Strong numeracy and IT skills including the suite of Microsoft Office programmes.
* Customer care experience.
* Proactive open-minded attitude.
* Smart well-groomed appearance.
* Ability to work well under pressure and be a team player.
* A right to work within the United Kingdom.
* Educated to GCSE Standard or the equivalent including English and Maths.
Desirable
* Knowledge of Opera Cloud property management system.
* At least two years’ experience in a hotel/hospitality business.
Skills you'll need
* Customer Service
* Time Management/Organisational skills
* Working Under Pressure
* Organisational skills
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