Job Summary:
The Spa at Ye Olde Bell is a multi-million pound, luxury day spa which opened in June 2017 and sits alongside Ye Olde Bell Hotel, Barnby Moor, Retford.
We are currently recruiting for a WEEKEND Therapist to join our team, working on a shift basis that will include working 3 weekends in 4. The position available is for a minimum of 8 hours per week; however, additional hours may be available.
If you are passionate about providing exceptional service, delivering world-class therapy treatments, and enjoy working as part of a team, this role is exactly what you are looking for!
Spend your working day in a beautiful setting with sumptuous products from our in-house product provider Germaine de Capuccini.
Responsibilities:
1. Deliver world-class beauty treatments, including but not limited to massages and facials.
2. Discuss with the guest their chosen treatment option to ensure it is suitable for their needs.
3. Explain features and benefits of the treatment being delivered.
4. Maintain full knowledge of all spa treatments, services, and products.
5. Assist all guests with problems and questions as required, ensuring all queries are resolved and followed up to ensure a positive outcome.
6. Ensure treatment rooms are kept clean, tidy, and well presented at all times.
7. Upsell the products and services of the spa.
8. Ensure up-to-date knowledge about daily operations and events, as well as any changes to procedures.
9. Follow SOPs for the company.
10. Encourage repeat business to the spa.
Collective Responsibilities of All Staff:
1. Ensuring the highest standards of cleanliness and tidiness are maintained throughout all spa areas.
2. Duty of care to ensure the health and safety of themselves and other colleagues.
3. Flexibility in undertaking other duties as delegated by the Spa Manager.
4. Take ownership and deal with client queries and complaints as they arise, referring to a Manager when required.
5. Attend staff meetings, training sessions, and promotional events which may require working outside of normal hours.
6. Be available to assist other roles within the Spa as and when required.
Person Specification
Essential:
1. Fully qualified to Level 3 in Beauty Therapy for the delivery of massages and facials as a minimum.
2. Helpful attitude to customers and fellow staff, ideally with experience in a customer-focused environment.
3. Ability to work independently and as part of a team.
4. Ability to take ownership and deal with queries, but also know when to seek clarification/assistance.
5. Excellent communication skills.
6. Ability to maintain a positive attitude and remain calm while working under pressure.
7. Professional in appearance and behavior.
8. Good timekeeping and reliability.
9. High level of accuracy and attention to detail.
10. Prepared to undertake training to deliver treatments in line with our product house provider Germaine de Capuccini.
Desirable:
1. Previous experience in a beauty therapy role.
2. Previous experience working in a beauty/therapy environment.
3. Knowledge of the Spa/Beauty industry.
4. Ability to recommend and sell products.
Job Types: Part-time, Permanent
Pay: From £12.25 per hour
Expected hours: No less than 8 per week
Additional pay:
* Tips
Benefits:
* Company pension
* Employee discount
* Free parking
* On-site gym
* On-site parking
Schedule:
* 8-hour shift
Work Location: In person
Application deadline: 10/01/2025
Reference ID: Therapist July 2024
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