Sales Advisor (Key Holder) Store Location: Samsonite York, Unit 74, Designer Outlet, St Nicholas Ave, York YO19 4TA Position: Key Holder (24 hours per week) Expected Start Date: As soon as possible. Job Purpose: Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales. Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas. Principal Accountabilities: Customer Service/Sales • Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience. • Introduce selling benefits and various features of merchandise range. • Maximise sales through detailed product knowledge and add on sales • Be knowledgeable about store layout, products and stock availability. • Deal with customers in a cheerful, polite and efficient way, always considering their needs. • Handle customer complaints and phone queries tactfully in line with Company Policy. • Process transactions in an efficient and professional manner always adhering to Company Procedures. • Be fully aware of Samsonite after sales service, Supplier’s warranties and areas covered. • Maintain awareness of sales promotions, incentives and product brochures • Be aware of all sales figures, targets and commission on a daily/weekly/period basis. Stock/Merchandising • Process deliveries and communicate any discrepancies under and over in an efficient manner. • Ensure backup stock and stockrooms are kept in order. • Be knowledgeable of all products (current and new) and selling benefits. • Assist in layouts and maintenance of merchandising and internal displays. • Read and action relevant Head Office communication • Assist in stock counts as directed by Store Manager Security • To ensure that any security issues are acted upon where possible and reported to Management. • To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to • Open and close store (as and when required) House Keeping • Maintain high standards at all times within the branch. • Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock Operations /Administrative Duties • Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated. • Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures. • Open and close the store following Company Procedures. • Carry out stock and personnel administration as directed by Management. Attendance • To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time. • If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made. • If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible. • Any LOSS of business time must be made up and discussed with manager. • To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. • To adhere to company attendance policy Appearance • Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy. Health & Safety • Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. • Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store. Additional Responsibilities To perform duties of a similar nature as required and directed by Management. Skills required: • Constant standing, bending, frequent lifting of luggage up to 15 kilos. • Computer literate • Previous experience in retail • Ability to work under pressure • Team player and motivator • Target driven • Brand sensibility • Good command of English • Flexibility