Technical Consultant - ITOM/Observability Solutions
Milton Keynes, United Kingdom | Posted on 24/02/2025
ManageEngine, a division of Zoho Corporation, offers enterprise IT management software that empowers organizations to enhance IT operations, service management, and security. Our observability solutions help businesses gain end-to-end visibility and control over their IT infrastructure.
If you are passionate about IT operations management, observability, and advanced monitoring technologies, and enjoy helping customers succeed, we want to hear from you!
As a Technical Consultant - ITOM/Observability, you will drive technical engagements for ManageEngine’s IT operations management and observability solutions. You will collaborate with customers, prospects, and partners to deliver exceptional presales and consultancy services, ensuring seamless adoption of ITOM and observability tools for optimal performance and operational excellence.
This role requires extensive travel—more than 80% of the time—within the UK and Ireland to engage with customers and partners.
Requirements
* Technical Knowledge: Deep understanding of IT operations management and observability technologies, including application performance monitoring (APM), infrastructure monitoring, network performance management, and log management.
* Tools & Platforms: Hands-on experience with tools like SolarWinds, AppDynamics, Dynatrace, Nagios, Splunk, Datadog, Prometheus, Grafana, or similar platforms is essential.
* Cloud Monitoring Expertise: Familiarity with AWS CloudWatch, Azure Monitor, or Google Cloud Operations tools.
* Communication Skills: Excellent verbal and written English communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
* Consulting Experience: Proven experience in a technical consulting role, particularly in ITOM/observability domains.
* Presentation Skills: Strong presentation and demonstration skills, with the ability to influence stakeholders effectively.
* UK passport or valid work authorization is required.
Key Responsibilities:
* Presales and Technical Consultancy: Deliver in-depth product demonstrations, Proof of Concepts (POCs), and technical workshops for ITOM/Observability solutions, including monitoring and application performance management.
* Customer Success: Work closely with customers to understand their IT operations challenges and implement tailored solutions using ManageEngine products.
* ITOM Expertise: Guide customers in deploying and configuring solutions for infrastructure monitoring, application performance monitoring (APM), log management, and network performance management.
* Build Relationships: Foster trust with customers and partners by acting as their primary technical advisor and escalation point for ITOM/observability solutions.
* Product Collaboration: Liaise with product engineering and R&D teams to stay updated on features and ensure customer feedback is addressed in future releases.
* RFI/RFP Support: Develop and deliver comprehensive responses to RFI/RFPs, providing technical clarity and alignment with customer needs.
* Industry Representation: Represent ManageEngine at industry events, user groups, and conferences to showcase our solutions.
Benefits:
* Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role.
* Private health insurance; highest-level coverage for BUPA.
* Continuous training and professional development opportunities.
* Supportive and inclusive team and colleagues.
* Clear development plan in the short, medium, and long run.
* Participation in coaching and mentoring schemes.
* Opportunity to work with a global team and contribute to the growth of a leading technology company.
Join Us
Be part of Zoho Corporation Europe and help shape the future of IT operations management and observability solutions. Together, let’s revolutionize how businesses manage their IT infrastructure.
The successful candidate will undergo background verification in compliance with national legislation and market standards.
Apply now and embark on an exciting career with ManageEngine!
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