IT Service Desk Manager
Location: Redhill, Surrey
Salary: £35,000 - £40,000 + Company Benefits
Contract: Permanent
How does working for an established and expanding technology company sound? My client is extremely passionate about data, and they have been at the forefront of reducing carbon emissions for over 40 years!
They are currently seeking an IT Service Desk Manager – Service Support Manager to provide service management direction to business-critical support teams, improving existing service levels to ensure targets are met.
Responsibilities:
1. Implement formal problem management and change control systems.
2. Manage the communications with stakeholders and users on service complaints, performance, issues and resolutions.
3. Helpdesk Manager will be tasked with helping to manage the support requests they receive.
4. Manage the activities of the support team:
1. IT Level 1 Service Desk
2. IT Level 2 & 3 Support
3. Business Support
4. Data & Analytics
5. Development / Application Software Support
Key Skills:
1. Project Management of IT changes as required
2. Service Management Method and reporting processes
3. IT Systems experience (e.g. Windows / Infrastructure etc.)
4. Demonstrable Project Management (e.g. PMP, Prince2) experience preferred
5. Experience in ITSM tools (e.g. ServiceNow, Jira etc.) ideally with configuration experience
6. Program Management Office (PMO) reporting exposure / experience preferred
Company Benefits:
1. 25 days holiday
2. Hybrid/Flexible Working
3. Private Medical Insurance
4. Workplace Pension
5. Ride to Work Scheme/Season Ticket Loans
6. Excellent career path with training and development opportunities
Interested?
Apply now and we can discuss this opportunity in more detail. At Smart Recruit IT, diversity and inclusion are at the core of our values. Join us in a journey where talent development is inclusive, and authenticity in employer branding is celebrated. Smart Recruit IT is acting as an employment agency regarding this job advertisement. #J-18808-Ljbffr