Reports to: Programme Manager
Contract type: Fixed term until 31 Aug 2027
Hours: Full Time 37.5 hours per week Monday-Friday
Location: Liverpool, Hybrid working, with the expectation of at least 2 days a week in the Liverpool office
Benefits: Medicash and group life assurance, 27 days annual leave per annum for FTE plus bank holidays
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We are seeking a highly motivated individual with expert organisational and people skills who will be the reliable, positive, “go-to” person for our programmes based in Liverpool. The successful candidate will play a pivotal role in supporting our high-quality local and Regional Programme Delivery. The role provides an exciting opportunity to be part of an ambitious, passionate team committed to overcoming inequity and improving outcomes for children and young people.
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The role of the Senior Programme Officer
As a Senior Programme Officer, you will play an integral role in supporting staff across all Liverpool City Region programmes with a core focus on leading the coordination of these programmes to enable them to effectively deliver high quality that delivers maximum impact within their respective areas.
The core objectives of the role include, but are not limited to:
1. Coordinating consistently high levels of quality programme delivery
2. Influencing operational relationships and when required, those at a strategic level
3. Leading processes and systems for robust administration and coordination of complex programmes
4. Coordinating programme-related external and internal communications activity
Key Responsibilities
Coordinating consistently high levels of quality programme delivery
* Proactively working with the relevant Programme Manager and/or Director in relation to daily programme delivery tasks:
* Creating clear, robust programme delivery plans
* Ensuring plans are regularly monitored and iterated effectively, timely processing of payments and invoices for programme delivery and that all programme expenses, purchase orders and invoices are up to date
* Email and diary management, scheduling of meetings, booking travel, accommodation
* Data management including data input, tracking and ensuring programme data is accurate and up to date.
* Attend school, community and partner meetings to provide administrative support as and when required.
* Team coordination including scheduling meetings and maintaining action log and being the first point of contact when core team members are unavailable
* Proactively research, quality assure and compile internal and external reports.
Influencing operational relationships and when required, those at a strategic level
* Leading effective communication channels between Right to Succeed, schools, services and partners, ensuring records are easily retrievable to parties who should have access.
* Track levels of engagement across key stakeholders and proactively work collaboratively with internal teams to maintain productive relationships
* Conduct research tasks to develop knowledge of the local area across the current and prospective delivery areas.
* Representing Right to Succeed in key stakeholder meetings and advocating for the programme
* Plan and deliver events with government, education and business supporters in the area, including venue resourcing, stakeholder communications and event management.
* Build an effective programme delivery network inside and outside of the organisation, including schools and external contacts
* Support other colleagues working on events and discreet projects
Leading and improving processes and systems for robust administration and coordination of complex programmes
* Coach and mentor Programme Officers to fulfil their duties to a high standard, leading a culture of continual improvement where needed.
* Developing and upskilling others in all key internal and external policies and processes ensuring that all key stakeholders are aware of guidelines, best practices and implications of changes.
* Oversee stakeholder management systems, working with Programme Managers and Partnerships Managers to ensure processes are followed and continually improved.
* Oversee assessment systems and data capturing, working with Programme Managers and Data Team to ensure data capture processes are followed and continually improved.
* Oversee programme delivery systems, working with Programme Managers to ensure processes are followed and continually improved.
* Oversee event management systems, working with Programme Managers and Development Team to ensure events are delivered successfully and the processes are reviewed and continually improved.
Coordinating programme-related external and internal communications activity
* In collaboration with the team and external partners, plan a comprehensive calendar of key milestones, events, and learning opportunities throughout the year, including some evening and weekend events.
* Working with the Communications Team to ensure all Programme Officers are upskilled to lead internal and external communications activity within their programmes.
* Support Communications Team with administration and day to day management of the charity’s online platforms including its website and social media tools, ensuring that they remain current and effective in building support for the work of the charity and its partners.
* Support the organisation in annual learning and celebration events for programmes.
* Contribute to ensuring that the internal communications across programmes within the organisation is effective. Acting as a conduit between the delivery/non-delivery team to identify and maximise opportunities to share positive stories about RTS work.
Please note the critical responsibilities of this role are described above. They may be subject to reasonable changes from time to time in line with business needs.
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Person Specification
Experience (essential)
* Experience of education, community development and/or voluntary sector space focusing on improving outcomes for vulnerable young people
* Working in a growing team in a fast-paced, busy environment and with tight deadlines
* Effectively collaborating with internal and external stakeholders
* Planning, organising and supporting the delivery of events and complex projects involving multiple tasks and stakeholders
* Experience of improving processes and efficiency savings
* Strong organisation skills with the ability to prioritise tasks without close supervision.
* Experience of conducting/being involved in research
* Ability to develop others, upskilling in new processes or sharing learning
* Proven organisational, prioritisation, planning and project management skills
* Excellent relationship management skills and ability to work with a wide variety of stakeholders
* Ability to work independently and as part of a team working on a larger project
* Excellent ICT skills (as a user), ability to support others in understanding ICT platforms
* Ability to work on multiple tasks at the same time and to plan effectively to meet programme deadlines
* Ability to be highly self-motivated, flexible and effective as a professional
* Numerate with the ability to prepare simple financial reports, such as budget templates
* Proactive in approach, thinks ahead and anticipates and deals with issues without being prompted.
* Knowledge of Liverpool City Region and local priorities
* Knowledge of the education sector
* Knowledge of wider services available to support young people and families across the boroughs we work in
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How to Apply
To apply for this position, please submit a CV and a supporting statement including your motivation for applying and how you meet the criteria for the role to recruit@righttosucceed.org.uk by 9:00am on Monday 3rd February 2025.
Please note we will be interviewing candidates as applications are received and may close the vacancy earlier if a suitable candidate is identified. Candidates are advised to apply as early as possible.
Unfortunately, we can’t consider any candidates who do not submit a supporting statement. Your supporting statement must not exceed two pages and should cover your motivation for applying for the role and how your skills and experience meet the criteria outlined in the Person Specification. This is also your opportunity to demonstrate the written communication skills that will be necessary for the role.
If you need any advice or guidance on what to include in the supporting statement, please contact recruit@righttosucceed.org.uk.
Timetable
Applications invited by 9:00am on Monday 3rd February 2025
Interviews: Ongoing as applications are received
These dates may be subject to change.
Queries
For queries about the role or, for additional information, please contact: recruit@righttosucceed.org.uk.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
* Industries
* Non-profit Organizations
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