Location: National Water Sports Centre, Nottingham, NG12 2LU
Job Type: Fixed Term, 6 months, April to October
Working Hours: 24 hours per week, 4 days out of 7, various 6-hour shifts, earliest 8.30am, latest 10pm.
Salary: Up to £12.21 per hour + Excellent benefits
Here at More Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community, whilst helping you to make MORE of every day’. To deliver those services takes an enthusiastic and customer focused team- and right now we are looking to recruit for Seasonal Receptionist / Operations Assistants.
Holme Pierrepont Country Park, the home of the National Water Sports Centre has excellent water facilities, accommodation, a campsite, Outdoor Adventure Zone, Life Fitness Gym and marvellous nature trails for cycling and walking, it is a favourite destination for families, schools, corporate clients and individuals.
As the Receptionist / Operations Assistant you will provide front line customer service at the white-water course reception and assist in maintaining a safe & clean environment for customers.
The role will require you to open and close aspects of the facility which will involve unlocking or locking buildings and visual checks of the white-water course and surrounding area. You will be expected to be comfortable assisting customers inside our reception building, performing checks and inspections outside, and performing light cleaning around our changing rooms and reception area.
Main Duties:
* Greet and Book-in Customers on a computerised booking system
* Deal with Cash transactions
* Ensure a continuous availability of customer information
* Deal with first line customer enquires
* Deal with customers by telephone
* Taking customer booking at reception desk and by telephone
* Complete regular checks of the facility for standards and safety purposes
* Perform routine cleaning tasks
* Opening and closing buildings and aspects of the facility
You will help in facilitating a safe, fun and professional working environment with excellent development opportunities.
About You
To be considered for this role, you will need will be a passionate and enthusiastic individual who like the members of staff, pride and strive to give the best service possible for those who visit the site and go the extra mile for customers when required.
We are looking to hear from candidates that have previous experience of dealing face to face with customers in a busy environment.
You will have good communication and customer care skills, have a maturity and calmness to work under pressure, the ability to handle cash and maintain customer records, as well as a good telephone manner and confident with using IT systems.
If you feel you meet the above criteria, please apply today!
Why Serco
A place you can make an impact: Working within Leisure means that you’ll play a critical role in ensuring that the communities we serve receive exceptional service and you’ll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.
A place you can count on: It takes a diverse team to support our Leisure business and we’re big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you’ll find all the opportunity you need to evolve your career.
A place for you: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work.
What we offer
* All Leisure benefits Employee Benefits (moreleisure.com)
Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.
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