Join the Exciting Journey at tombola!
Are you ready to be a part of something extraordinary? As tombola continues its remarkable growth, we're on the hunt for a UX Researcher.
At tombola, we design and build all of our games in-house, so it’s important that we base our decisions to invest resources into a new game, feature, or promotion on solid information.
What do we offer?
We champion a culture of inclusivity, flexibility, personal development, and mental wellbeing! As well as a salary that will be more than agreeable for you, we offer market-leading benefits such as quarterly bonus, tombola merch, free breakfast and lunches in the office (Sunderland office), private healthcare, private pension, hybrid working, and much more.
Sounds great! What will I be doing?
As a UX Researcher, you will play a key role in shaping the user experience of our product. You will work closely with cross-functional teams within the product and insights and wider business, including research managers, product managers, and developers to create intuitive and user-friendly interfaces. Your creative problem-solving skills, user-centric approach, and extensive research expertise will be crucial in helping tombola achieve its vision of being the World’s Biggest Bingo Brand.
Responsibilities:
* Collaborating with research and development team members, product managers, engineers, and others to understand the problem you’re trying to solve. Designing user journeys, layouts, and experiences.
* Conducting extensive research to inform data-driven designs through usability testing, A/B testing, our in-house player panel surveys, and other research methodologies to ensure our products meet the highest standards of user satisfaction and performance.
* Developing and implementing comprehensive research plans to gather user insights and drive design decisions.
* Analysing and synthesising research findings to generate actionable insights and recommendations.
* Conducting competitive analysis and benchmarking to understand market trends and user expectations.
* Creating user personas, journey maps, and other artifacts to communicate research findings and design recommendations.
* Staying up-to-date with the latest UX research methods, tools, and best practices.
* Thriving in a collaborative environment and committed to fostering team growth. Taking ownership of projects, guiding and mentoring other designers to help them excel.
* Framing your design decisions with strong rationales that persuade peers and executives.
* Researching and providing details of what makes a successful user experience that builds long-term value for the business.
* Working closely with research, product, and data teams to determine the performance of original solutions, allowing you to iterate on your concept over time.
What does "good" look like for us?
* Proven experience in UX/UI design, with a portfolio highlighting your work and design process.
* Extensive experience in UX research, including conducting usability testing, A/B testing, and other research methodologies.
* Proficiency in design and prototyping tools such as Figma or similar.
* Strong understanding of user-centered design principles and methodologies.
* Excellent communication and collaboration skills, with the ability to present and explain design decisions to diverse audiences.
* Problem-solving mindset and attention to detail.
* Experience working with a range of stakeholders and communicating at all levels of the organisation.
Nice to have but not essential:
* Previous online gaming experience
* Experience in leading workshops
Personal Qualities:
* Highly motivated with the ability to use your own initiative
* Good attention to detail and the ability to prioritise effectively
* Able to work under pressure and to tight deadlines
* Spirit of fun and engagement
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