Job summary An exciting and rare opportunity has arisen for an experienced and dynamic Registered Nurse to join our team as a band 7 Departmental Manager. The post will involve the overall management of a team of registered nurses and healthcare support workers. This requires a credible and competent leader with proven experience. You will need to have excellent communication skills, the ability to lead and inspire a team and be prepared to work in a busy and challenging environment. If you are enthusiastic, innovative and committed to maintaining high standards of patient care, we would like to hear from you. Main duties of the job The Department Manager is accountable for the delivery of safe, high quality nursing services and care to patients within the ward or department they lead. This includes the professional and managerial leadership of staff and ensuring that clinical governance processes are firmly embedded within the area. The Department Manager will provide a visible, credible and accessible senior presence to which nursing staff, the wider multidisciplinary team and patients and their families can turn for assistance whilst role modelling the trust values. In addition the Department Manager will demonstrate compliance with the administrative and clinical systems and use these resources efficiently to support the workforce to fully utilise all their time and skills in the delivery quality care and enhanced patient experience in line with the trusts strategic objectives. About us Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond. We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise.Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services.Patients consistently rate QVH amongst the top hospitals in the country for quality of care. Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning. Date posted 25 October 2024 Pay scheme Agenda for change Band Band 7 Salary £46,148 to £52,809 a year per annum pro rata for part time Contract Permanent Working pattern Full-time Reference number 276-6667325-AfC Job locations Queen Victoria Hospital Holtye Road East Grinstead RH19 3DZ Job description Job responsibilities Provide safe, effective and efficient management of delegated resources while ensuring care delivery meets and addresses the issues of spirituality, equality, diversity and rights in accordance with good practice and legislation. Responsible for ensuring accurate and timely written records are kept which comply with the Trust policy reporting issues as required. Responsible for the management and supervision of all staff including management of sickness/absence, capability and disciplinary procedures and ensure correct nursing policies and HR procedures are followed and documented. Responsible for ensuring there is a fair appraisal and pay progression system in place with of clear performance objectives for each staff member annually and that staff understand their individual responsibilities within this process. Ensure all registered nurses within the unit have the opportunity to meet their revalidation requirements. Promote the trust value that safeguarding is everyones business, in partnership with the lead nurses for all safeguarding, ensuring that current legislation is adhered to. Report via the trusts incident reporting system and investigate any concerns about levels of care or incidents involving patients or staff escalating to the Head of Nursing as necessary. Responsible for acting on and investigating any complaints or DATIX reports in line with the trusts complaints procedure, discussing and disseminating lessons learnt with the team including the Head of Nursing within the agreed investigation and reporting time frame. Work within Trust protocols and procedures and have full understanding of key polices such as Risk Management, Health & Safety and Infection Prevention and Control, undertaking risk assessments if gaps are identified. Manage any vacancies Demonstrate knowledge and awareness of implications regarding Caldicott guidelines and act as a resource for staff. Ensure all staff have undertaken information governance training within first week of working for the trust. Responsible for staff having correct training consummate to the role to be able to safely use medical devices required by the cohort of patients within the ward, in accordance with medical devices policy Ensure the patient and patient experience is at the centre of all care decisions and developments in nursing practice. Act as a positive role model for all staff reflecting the values of the organisation and promoting effective communication. Challenge in a constructive manner any inappropriate behaviour by other staff, students and patients/visitors. Promote active participation in research and or audit projects that enhance quality for our patients. Contribute to the development, implementation and evaluation of evidence based nursing care with a view to improving quality including the development and implementation of associated policies and procedures. Provide evidence and assurance that nursing assessments are carried out on all patients daily, planning, implementation and evaluation of care, ensuring that all staff within the post holders sphere of responsibility have a working knowledge of local and national policies/legislation which impacts on the care and nursing services provided. Responsible for ensuring that systems are in place for all staff to be assessed against key compliance with current best/evidence based practice for the services they provide. Responsible for ensuring there is a clear standard for communication of information within the teams and with patients and families which all staff are aware of and adhere to. Act on feedback received from patients/families/ friends and family test other staff groups and publicise changes made on departmental notice boards. Sets the expectation and the culture which promotes learning and development of all staff and students and is responsible for their mentorship. Acts at all times within the nursing and midwifery council code of professional conduct. Follows and promotes Trust policy for voicing concerns. Participate in the Trusts annual appraisal system designed to identify objectives and personal development opportunities. Job description Job responsibilities Provide safe, effective and efficient management of delegated resources while ensuring care delivery meets and addresses the issues of spirituality, equality, diversity and rights in accordance with good practice and legislation. Responsible for ensuring accurate and timely written records are kept which comply with the Trust policy reporting issues as required. Responsible for the management and supervision of all staff including management of sickness/absence, capability and disciplinary procedures and ensure correct nursing policies and HR procedures are followed and documented. Responsible for ensuring there is a fair appraisal and pay progression system in place with of clear performance objectives for each staff member annually and that staff understand their individual responsibilities within this process. Ensure all registered nurses within the unit have the opportunity to meet their revalidation requirements. Promote the trust value that safeguarding is everyones business, in partnership with the lead nurses for all safeguarding, ensuring that current legislation is adhered to. Report via the trusts incident reporting system and investigate any concerns about levels of care or incidents involving patients or staff escalating to the Head of Nursing as necessary. Responsible for acting on and investigating any complaints or DATIX reports in line with the trusts complaints procedure, discussing and disseminating lessons learnt with the team including the Head of Nursing within the agreed investigation and reporting time frame. Work within Trust protocols and procedures and have full understanding of key polices such as Risk Management, Health & Safety and Infection Prevention and Control, undertaking risk assessments if gaps are identified. Manage any vacancies Demonstrate knowledge and awareness of implications regarding Caldicott guidelines and act as a resource for staff. Ensure all staff have undertaken information governance training within first week of working for the trust. Responsible for staff having correct training consummate to the role to be able to safely use medical devices required by the cohort of patients within the ward, in accordance with medical devices policy Ensure the patient and patient experience is at the centre of all care decisions and developments in nursing practice. Act as a positive role model for all staff reflecting the values of the organisation and promoting effective communication. Challenge in a constructive manner any inappropriate behaviour by other staff, students and patients/visitors. Promote active participation in research and or audit projects that enhance quality for our patients. Contribute to the development, implementation and evaluation of evidence based nursing care with a view to improving quality including the development and implementation of associated policies and procedures. Provide evidence and assurance that nursing assessments are carried out on all patients daily, planning, implementation and evaluation of care, ensuring that all staff within the post holders sphere of responsibility have a working knowledge of local and national policies/legislation which impacts on the care and nursing services provided. Responsible for ensuring that systems are in place for all staff to be assessed against key compliance with current best/evidence based practice for the services they provide. Responsible for ensuring there is a clear standard for communication of information within the teams and with patients and families which all staff are aware of and adhere to. Act on feedback received from patients/families/ friends and family test other staff groups and publicise changes made on departmental notice boards. Sets the expectation and the culture which promotes learning and development of all staff and students and is responsible for their mentorship. Acts at all times within the nursing and midwifery council code of professional conduct. Follows and promotes Trust policy for voicing concerns. Participate in the Trusts annual appraisal system designed to identify objectives and personal development opportunities. Person Specification Qualifications Essential Registered General Nurse Mentorship qualification Leadership experience Desirable Management or leadership qualifications Experience in managing an outpatients department Plastic surgery and wound care experience Experience Essential Current experience of clinical nursing practice in an acute setting at Band 6 or above Experience of implementing projects Experience of MDT working Desirable Experience of working in complex challenging NHS setting Knowledge and skills Essential Knowledge of principles of wound healing Knowledge of clinical governance Ability to operationally plan, prioritise and organise clinical environment Desirable Use of a quality improvement programme Person Specification Qualifications Essential Registered General Nurse Mentorship qualification Leadership experience Desirable Management or leadership qualifications Experience in managing an outpatients department Plastic surgery and wound care experience Experience Essential Current experience of clinical nursing practice in an acute setting at Band 6 or above Experience of implementing projects Experience of MDT working Desirable Experience of working in complex challenging NHS setting Knowledge and skills Essential Knowledge of principles of wound healing Knowledge of clinical governance Ability to operationally plan, prioritise and organise clinical environment Desirable Use of a quality improvement programme Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Queen Victoria Hospital NHS Foundation Trust Address Queen Victoria Hospital Holtye Road East Grinstead RH19 3DZ Employer's website https://www.qvh.nhs.uk/ (Opens in a new tab)