Job Description
Community Housing Assistant - (24345)
Maryport – Cumbria (Hybrid working - home and office working from our office base in Maryport)
Permanent, full time (37.5hpw)
Salary £23,464 with great colleague benefits including Health Care Cash Plan
Home, a place where you belong
We have a fabulous opportunity for you to join our really awesome Income Collections Team in the role of an Income Community Housing Assistant. Your role in a nutshell is to provide outstanding customer service and protect our income!
You’ll be a part of a National Income focused team which will involve the collection of Former Tenant Arrears, arrears Case Management, and administration tasks around Universal Credit along with other income collection tasks. It’s also about working closely with National colleagues to make sure that we are accountable, commercial, caring, and energized with everything we do.
You'll be working for one of the top 10 Great Places to Work in the UK!
You bring
1. A “can do” positive attitude, you’re proactive and well-organised, able to work on your initiative.
2. A real passion for delivering excellent customer service and a genuine desire to help your customers.
3. Confidence working collaboratively with colleagues in other parts of the business and external partners.
4. An understanding of housing management, housing law, income, and universal credit would be ideal, but they’re not deal breakers!
5. The ability to use technology to navigate our systems and update customer records.
Our team
To us, we’re not just a team; we’re a ‘work family’.
Vicky, our line manager, has been with Home Group for over 7 years and has over 16 years of experience working in other housing-related roles. There are 6 other great Community Housing Assistants in the team, and we don’t just love to support our national colleagues and customers; we’re there for each other too!
Job details
1. The great news is that you will have the flexibility of both home and office working in one of our local offices, and we’ll give you the technical kit to make that easy.
2. As a team, we’re critical to supporting our customers; that’s why your flexibility is key.
3. You will be proactive and accountable for managing your own diary. The good news is it’s the team’s unwritten rule that you attend the important appointments in life. So whether it’s your child’s school play, your partner’s graduation, or to get your new fridge delivered, we’ll work with you in what matters. Our focus is on getting the job done, not your working hours!
4. You’ll need a Standard DBS check done, and we pay for that.
About you
You're passionate about delivering excellent customer service and have a genuine passion around income protection. You are a real collaborator, working with other national colleagues, external partners, as well as our Customer Service Centre colleagues and our Housing Managers. You’ll use your creative spark and keen eye for detail to ensure our income collections work streams are kept up to date. Naturally empathetic, you build rapport quickly and have a sound understanding of maintaining confidentiality and professional boundaries. It will also be brilliant if you have experience in debt collection and a basic understanding of housing management, housing law, and universal credit too!
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers, and allies (Multicultural, LGBTQIA+, and Disability) support us all to be our best. Together we make Home Group a great place to work!
What’s in it for you?
1. 34 days annual leave (including bank holidays and a “me day” to take off for whatever you fancy), increasing to 39, the option to buy 5 more, and time off for volunteering too!
2. Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies, and lots more.
3. Over 800 high street discounts on groceries, holidays, and days out. Looking for a new phone, bike, or car? Save money with us.
4. We Grow Our Own colleagues (not literally, of course!), when you’re ready for the next step in your career, you can grow with us!
5. Colleagues really matter to us; that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
6. Learn more about our benefits on our website.
Closing Date: 16.Jul.24, 6:59:00 PM
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