Compliance and Quality Improvement Officer
Are you passionate about patient safety and quality improvement?
Are you interested in supporting a group of GP practices with compliance & quality improvement workstreams?
The OurHealth Partnership central team (based in Cotteridge) has a vacancy for a Compliance & Quality Improvement Officer to join our small, dynamic, and forward-thinking team. We are looking for someone to work between 30 and 37.5 hours per week.
The purpose of the role is to collect and analyse data from within OHP central and across practices and PCNs to generate reports, dashboards, and visualisations that will support in making business decisions and ensuring that the central team, practices, and PCNs are compliant with CQC and other regulatory bodies.
Please note while our Head Office is based in Cotteridge, you will be required to travel to any of our practices (across Birmingham, Shropshire, and Wolverhampton) as and when required.
Main Duties of the Job
We are looking for someone who can jointly lead on all aspects of CQC analysis for our member practices: providing a supportive role to the practices and supporting the preparation for CQC inspections.
The post holder will also monitor and analyse the OHP practice complaints and significant events through the OHP intranet, disseminating shared learning across the organisation, and be responsible for keeping the newly created practice Business Intelligence dashboard up to date and lead on a programme of work to ensure it continually evolves to meet the needs of our practices.
About Us
Our Health Partnership was set up by local GPs who are passionate about providing high-quality primary care and using their time and skills effectively to benefit patients.
We are currently a GP partnership of 30 practices with 39 surgeries, serving around 280,000 patients in Birmingham, Wolverhampton, and Shropshire.
Benefits of Joining Our Health Partnership (OHP)
* Annual leave minimum 27 days, plus 8 days bank holiday pro rata
* Employee discounts and benefits scheme
* Employee assistance programme (EAP)
* Wellbeing support and initiatives
Job Responsibilities
Please see attached job description and person specification for full details on the job responsibilities.
Person Specification
Experience
* Experience of gathering and analysing complex and business-sensitive information.
* Experience of report writing using complex data from a number of different sources and integrating information from these to produce the required outcomes.
* Experience of working with complex databases and generating error-free reports and information from them.
* Experience of interacting with a wide range of individuals including patients, staff members, senior managers, and external organisations.
* Demonstrated experience of coordinating workloads in complex challenging environments.
* Experience of managing risks and reporting.
* Evidence of influencing, motivating, and negotiating with others to achieve change.
* Experience of CQC regulatory requirements.
* Experience of managing projects.
* Experience of setting up and delivering quality improvement projects.
Skills
* Ability to understand and disseminate complex ideas in a challenging environment.
* Able to establish and maintain effective working relationships with staff at all levels, members of the public, and external organisations.
* Ability to listen to ideas from different perspectives, determine the way forward whilst maintaining the commitment of staff/individual.
* Have strong analytical skills and attention to detail.
* Ability to pull together error-free comprehensive reports, data, and letters.
* Ability to escalate informed concerns in a timely manner.
* Demonstrated effective written and verbal communication skills.
* Highly organised individual with excellent time management skills.
* Prioritisation and time management skills.
* Ability to analytically assess data and information to produce required reports and information.
* Ability to manage large volumes of complex work.
* Able to develop and deliver presentations to meet the needs of different audiences.
Qualifications
* NVQ3 or above or equivalent qualifications.
* Evidence of ongoing professional development in the past 3 years.
* ECDL or equivalent.
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