Organizations across the globe rely on OneSource Virtual for Workday services, support, optimization, and consulting. We create solutions built on the Workday application that empower customers to become strategic HR organizations, then scales with them as they grow. To date, OneSource Virtual offers HR outsourcing, IT outsourcing, application optimization, and consulting services to 500 customers that represent more than 35 percent of Workday’s customer base. Position Summary/Objective The Customer Readiness Specialist will partner with global customers, including the US, Canada and the UK, to establish & build a relationship for a successful transition to Operations. The role of the Customer Readiness Specialist requires a positive attitude and ability to judge/anticipate the needs of the customer. The Customer Readiness Specialist will work with the customer on readiness activities throughout the project's life cycle to help them understand their services. The Customer Readiness Specialist will be focused on driving and ensuring customer satisfaction for the project. The Customer Readiness Specialist will also partner with other OSV internal teams in the US and UK to help bridge any gaps for a successful customer transition. Essential Functions/Duties/Responsibilities Become an expert in OSV’s Services onboarding Methodology and assure it is used on all customer projects Proven competency and understanding of OSV v services products Demonstrated responsibility that projects are carefully planned and managed Ensures the project(s) meets deliverables on schedule and according to the project scope Partners with deployment partner for successful monitoring of project timeline tasks Comfortable in conducting customer calls on a regular cadence and explaining OSV BPaaS services in a clear and concise manner Maintain zero customer escalations throughout the life cycle of the project Competencies Customer (external) Focused/Responsibilities Leadership Organizational Skills Analytical Thinking Results Driven Good Presentation Skills Good Communication Skills Self- Managing Confident Accountability Integrity Problem Solving Teamwork/Collaboration Supervisory Responsibility This role does not have any supervisory responsibilities Qualifications and Experience Bachelor's Degree or equivalent required 3-4 years Project Co-Ordinating/management experience Proven responsibility in managing customer projects Working knowledge/language of the following business areas: Financials, Human Resources, Benefits, Tax and Payroll Preferred Skills Workday knowledge preferred Due to the nature of our business, the customer undertakings we provide, and the sensitive data we manage, we operate detailed background checks for all successful candidates which include a credit reference and basic criminal record check amongst educational and employment checks. Employment decisions will take account of all relevant information, including the background check outcome, in relation to each individual role. You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experienc ing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.