Main area: ICT
Grade: Band 4
Contract: 18 months (Fixed term contract until 31st March 2026)
Hours: Full time - 37.5 hours per week (Monday to Friday)
Job ref: 164-6520478
Employer: Nottingham University Hospitals NHS Trust
Employer type: NHS
Site: QMC and City Hospital
Town: Nottingham
Salary: £25,147 - £27,596 per annum
Salary period: Yearly
Closing: 26/09/2024 23:59
Job overview
Do you have an interest in Apple iOS devices? If so, we have an exciting opportunity for a Mobile Devices Management Administrator. This is a full time position which requires the post holder to be on site during the core hours of 8am-5pm Mon-Fri.
Applications from candidates who have technical experience but do not possess systems knowledge would be welcome and if successful at interview the role will be offered at Band 3 with progression to Band 4 on full completion of competencies and training.
Main duties of the job
The Mobile Devices Management Administrator role will be responsible for managing and maintaining all iOS devices across the whole organisation.
* Monitor and manage all corporate-owned devices that access business critical data via the Trust's Enterprise Mobile Device Management (MDM) System.
* Ensure devices are securely managed from the point of provisioning throughout the hardware lifecycle.
* Review and update existing mobile device management policies.
* Handle all repairs, device issues and customer re-provisioning calls that are presented and assigned via the Service Desk.
* Manage devices within the on-prem core MobileIron solution.
* Work closely with Service Desk, IT Infrastructure teams and Cyber Security to identify and resolve issues.
* Prepare and document standard operating procedures and protocols for mobile device enrolment.
* Follow up and report on all lost/stolen and accidentally damaged devices with the relevant parties.
* Action all disable/block/quarantined/lockdown activity on any device within the core MDM configuration and the mobile network provider when required.
* Lead and work closely with Digital Services Teams where necessary for all major OS and application updates.
* Support our organisational mobile security standards.
Person specification
Experience
* Technical knowledge of an Enterprise Mobility Management System.
* In depth knowledge and proven work experience in Mobile Iron EMM.
* Experience of working with teams and individuals from both technical and non-technical backgrounds to solve IT problems.
* Hands on experience in security systems, including endpoint devices management, anti-virus software and data leak protection.
Communication
* Demonstrate effective customer care skills, including how to understand, deliver and manage customer expectations.
* Able to clearly present complex technical issues to a non-technical audience via various media (PowerPoint, Papers).
Analytical skills
* Ability to analyse and interpret information and make valid contributions to decisions making at team level.
Physical skills
* Reasonable level of fitness due to a large degree of walking to various locations across campus.
Planning
* Able to work both as an individual using one's own initiative and as a team member, prioritising workloads.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.
NUH are now able to offer application completion support and interview preparation support. Please follow the link to book onto our sessions: Support for NUH Job Applications.
If you are aged 16 or 17 and applying for a role that is more than 20 hours a week, please be aware that you will be asked to commence an Apprenticeship within the Trust alongside your role, as long as there is a suitable apprenticeship standard available.
Salary: The quoted salary will be on a pro rata basis for part time workers.
Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.
ID and Right to work checks: NUH authenticate ID and right to work documentation including passports and driving licenses through a system called Trust ID.
Consent:
* Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts.
* Disclosure and Barring Service: Your post may be subject to a DBS check which incurs a cost dependent on the level of check required (£42.90 for enhanced and £22.90 for standard).
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020.
Name: Russ Dodds
Job title: EUC Manager
Email address: russ.dodds@nuh.nhs.uk
Telephone number: 07812 284000
Strictly no agencies or third party representatives
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