Job description
MacRail is a market leading company that promotes safety and welfare on worksites across the United Kingdom who are committed to providing cutting-edge solutions to maintain the health and safety of infrastructure staff.
MacRail has been dedicated to improving worksite management by implementing effective planning, adequate supervision, and clear communication and are part of the Munnelly Group who are a leading UK construction infrastructure support services group.
ROLE PURPOSE:
Covering weekend shifts - Saturday & Sunday 6am-2pm the Control Room Supervisor is responsible for ensuring the smooth running of the Control Room shifts. The Control Room supervisor will be responsible for ensuring a high level of customer service and quality assurance of the delivery of the MacRail product through the Control Room.
The Control Room Supervisor will also identify any performance issues and escalate these to the Operations Manager. Additionally, the Control Room Supervisor will take responsibility and undertake the supervision of client sites where Control Room services have been ordered ensuring regular contact is made with the sites and sufficient information is obtained to generate regular email updates, as required by both Network Rail and the clients themselves. Acting as the main point of contact, they will resolve site issues, collaborating with client managers and third parties to find solutions when performance deviates from expectations.
KEY RESPONSIBIL...