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James Paget University Hospitals NHS Foundation Trust
Location:
Gorleston-on-Sea, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
f42db465c787
Job Views:
6
Posted:
23.01.2025
Expiry Date:
09.03.2025
Job Description:
Job summary
We are seeking reliable switchboard operators to join our team on an As & When basis.
You will contribute by ensuring the provision of a high quality and responsive service to our staff, patients, and customers. The post involves answering external and internal calls and redirecting to the relevant staff/department, using the paging system to contact staff, responding to alarms, and dealing with emergency calls.
The candidate must have an appropriate telephone manner, be able to deliver excellent customer service, be very reliable, and able to work, at times, under pressure. Flexibility in respect of working different shift patterns is essential, sometimes at short notice, as we operate a year-round 24/7 service.
We operate an IT-based system and full training is provided. The role involves covering for staff who are absent from duties.
If you enjoy working in a busy environment and want to contribute to supporting our patients and colleagues, then we look forward to receiving your application.
Trust mandatory training and switchboard training will be provided for you to be a success in this role.
Main duties of the job
* Provide telephone operator service for external and internal incoming calls via an IT-based system whilst providing excellent customer service.
* First response to various departmental alarms, including fire, intruder, fridge failure (bloods), oxygen, etc.
* Good interpersonal skills with the ability to adjust communication styles and able to overcome barriers to understanding. Needing to act professionally, compassionately, and with tact.
* Operators may have callers who are highly distressed and must be able to manage these calls handing over to the appropriate professional.
* To be flexible in working hours to meet the service, covering sickness and holidays, for shifts through a 24-hour cover period - this may be at short notice.
About us
We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.
Job responsibilities
Please see the Job Description and Person Specification for a full and comprehensive overview for this position.
Person Specification
Skills
Essential
* Good communication skills
Education and Qualifications
Essential
* Educated to GCSE standard
Desirable
* Customer Service Qualification
Experience and Knowledge
Essential
* Previous switchboard or clerical experience
Desirable
* Previous experience in a similar capacity
Education and Qualifications
Essential
* BT trained or equivalent
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