Customer Service Administrator
Wakefield
To £25,500 + Excellent Benefits
Are you ready to start a new Job in 2025? If so, my long-standing client, based in Wakefield, is seeking a Customer Service Administrator to join their team.
Working as a member of their friendly sales support department you’ll be responsible for taking ownership of the customer sales journey from initial enquiries through to order acknowledgment, the processing of orders and delivery.
You’ll also provide administrative support to both Internal and External Sales teams to build and nurture customer relationships and generate sustainable growth.
Key Duties
1. Act as a point of contact within the business for the full customer sales order journey, providing support to the wider Sales Support Department and internal and External Sales Teams.
2. Be a team player, supporting and assisting colleagues and key stakeholders across the wider business as directed and as required.
3. Carry out all forms of communication in line with company expectations, taking the opportunity to build and maintain meaningful relationships with colleagues, key stakeholders, and customers.
4. Demonstrate a professional, efficient but friendly telephone manner, overseeing calls relevant to the customer sales journey, or directing calls to the relevant staff member, taking accurate messages and ensuring these reach the intended recipient if unavailable.
5. Liaise with customers directly, via phone, email or other multimedia means, to accurately ascertain product requirements, identify solutions and provide pricing in line with the customer’s requirements and budget.
6. Generate and follow up quotations and process customer orders received, using the established business processes and systems, ensuring the accuracy of the information at all times.
7. Monitor the progress of each order to guarantee all customer requirements are met, ensuring any alterations necessary are discussed and confirmed where required with the Production Manager, Account Manager and Customer in a timely manner.
8. Display a confident ‘can-do’ attitude at all times, ensuring the customer’s needs are central to any work completed, creating a positive customer journey.
You’ll possess excellent customer service skills and experience and have a positive attitude. You’ll enjoy working as part of a team and be able to work under pressure and to deadlines.
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