Job Summary
The Deputy Manager will be a key member of the management team deputizing for the General Manager of Decontamination and Sterile Services, with specialist knowledge of decontamination processes and quality systems. Working under the direction of the General Manager, they will provide assistance and support to the departments in the operation of service delivery.
Please note this job will attract GMS Terms and Conditions of Service (TCS) not Agenda for Change as stated.
Please see attached TCS for reference.
Main Duties of the Job
The post holder will have direct responsibility for the delivery of the departmental Quality Management System to ISO 13485:2016 standards covering the full decontamination of bespoke sets of instrumentation and individual items of surgical equipment. Attending departmental audits and formulating action plans for any corrective actions, developing the departmental policies and procedures, and communicating the content to the teams.
Working with the General Manager to deliver the service to the Trust SLA's, contracts, and KPI requirements, attending meetings with service users and managing service delivery.
Responsible for handling customer complaints and ensuring both in-process and end product non-conformance incidents are dealt with promptly and efficiently.
About Us
Gloucestershire Managed Service (GMS) is a subsidiary company owned by Gloucestershire Hospitals NHS Foundation Trust. The Trust is the largest employer in the county and, with over 9,000 staff, it is one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to a NEST Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, and reward and recognition schemes.
Sterile Services supplies a full decontamination of medical devices service across the Gloucestershire Health community, including the two acute hospital sites in Cheltenham and Gloucester, GP surgeries, and community hospitals. With the department based across the two acute sites, the teams are joined under the same management team. The department is committed to improving health by putting patients at the center of excellent specialist care.
Date Posted: 18 November 2024
Pay Scheme: Agenda for Change
Band: Band 7
Salary: £46,303 to £53,629 a year per annum
Contract: Permanent
Working Pattern: Full-time
Reference Number: 318-24-GMS12925
Job Location: Cheltenham General Hospital, Cheltenham, GL53 7AN
Job Responsibilities
1. Deputize and support the General Manager with the day-to-day running of the two departments for production and operational aspects of the service delivery.
2. Work across the two sites and provide professional leadership that inspires and motivates the team.
3. Work with the General Manager to deliver the service to the requirements of Trust SLAs, contracts, and KPI requirements. Attend meetings with service users and manage service delivery.
4. Responsible for the delivery of the departmental Quality Management System to ISO 13485:2016 standards covering decontamination, disinfection, packing, and sterilization of bespoke sets of instrumentation and individual items of surgical equipment.
5. Complete scheduled internal audits and attend any departmental Quality Meetings.
6. Attend departmental audits and formulate action plans for any corrective actions. Develop the Departmental Policies and Procedures and communicate the content to the teams.
7. Manage the SSD Operational and Production Managers to ensure end users receive their equipment within agreed turnaround times and support for any staffing issues.
8. Provide communication to the service users and other relevant services to ensure the safe delivery of reprocessed medical equipment.
9. Plan, organize and deliver department meetings. Prepare meeting notes and raise any areas of concern to the General Manager.
10. Analyze data from information systems to produce charts, reports, and PowerPoint presentations for department meetings.
11. Participate in the implementation, development, and complexities of the departmental contingency plans and be prepared to make decisions for unplanned problems.
12. Support the General Manager with staff disciplinary processes by investigating staff issues as they arise when appropriate and liaise with HR to ensure Trust policies are adhered to.
13. Be a superuser for the HESSDA tracking system, arrange staff training, and ensure SLA and Version control are the latest editions. Produce accurate data reports and include relevant information assigned to the system.
14. Handle customer complaints and ensure both in-process and end product non-conformance incidents are dealt with promptly and efficiently.
15. Undertake project work which may involve multidisciplinary team working with clinical and non-clinical staff, and carry out other tasks or duties as delegated by SSD Management, commensurate with their grade and post.
16. Plan and organize own workload to meet deadlines and negotiate with suppliers and customers regarding costs, product information, and availability.
17. Reconcile ordered goods against delivery notes, and verify delivery notes to receipt against the electronic order enabling invoices to be paid promptly.
18. Analyze complex contracts and department budget information regarding pay and non-pay ensuring the budget remains within the agreed financial figures.
19. Purchase medical equipment and, with support from procurement, set up contracts for consumables and service agreements.
20. Deal with enquiries and set up new services with logistical support to G.P. Surgeries and Health Centres, raising invoice requests regularly for payment of service.
21. Lead in the effective recruitment and selection of staff adhering to Trust policies and processes.
22. Lead on the performance and development of staff, manage mandatory training requirements and provide direction and appropriate levels of training.
23. Communicate with the Trust transport team for effective collection and delivery of services.
24. Manage the departmental staff appraisal program to ensure that staff receive an annual performance appraisal review.
25. Accept responsibility as the authorized user for the correct functioning, testing, and commissioning of washing and sterilization plant.
26. Carry out all other appropriate duties as may be required from a manager which are consistent with the responsibilities and duties of their grade.
Person Specification
Qualifications Essential
* Supervisory or Leadership Management Qualification Level 5 or above
* ISO 13485:2016 Internal Auditor or above
* Health & Safety Qualification (IOSH/NEBOSH or equivalent)
* Formal recognized auditor qualification or achieved within 6 months
* Trained in Recruitment and Selection Processes
Experience Essential
* Demonstrate ability to maintain the QMS according to the ISO 13485:2016 National standards
* Extensive practical experience of working in a Sterile Services environment and knowledge of sterilization/decontamination technology and theatre protocols
* Identify training needs - arrange and deliver specific training including supporting SSD staff with completion of training programs
* Ability to communicate effectively with a range of people in written and verbal formats and handle sensitive or confrontational situations
* Ability to work in a pressured environment with tight deadlines whilst prioritizing workload to high standards.
Knowledge/Skills Essential
* Good organizational skills with the ability to manage a range of issues.
* Experience of staff management and ability to adapt departmental rotas to maintain production across the sites.
* Computer literacy with good keyboard skills familiar with Microsoft Office, internet, intranet, emails, and Teams.
* Knowledge of Health & Safety, Manual Handling, Risk Management, and COSHH.
* Demonstrate dexterity and ability to work in a methodical and systematic manner.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Employer Details
Employer Name: Gloucestershire Managed Services
Address: Cheltenham General Hospital, Cheltenham, GL53 7AN
Employer's Website: https://www.gloshospitals.nhs.uk/gloucestershire-managed-services/
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