Responding to external and internal telephone queries relating to Council and others and referring to appropriate person. Handle governor issues either by telephone or in person in a timely manner and in accordance with Trust and local procedures. Communicates with a range of staff, users and visitors to the Trust / Department utilizing a variety of communication methods including verbal, electronic, and passing information in a format that is appropriate to the individual request. Manage the electronic calendar for Council, organising meetings as required and accurate maintenance of electronic diaries with effective communication of diary commitments. Coordinate attendance by governors at external events. Liaising with the Communications Team with regard to the presence of governors at events held both by the Trust and partner organisations. Support governors at external events as and when required (this might include the transportation of materials to and from the venue). Chase progress on issues as directed by line manager with appropriate managers on behalf of Trust Council as and when necessary to ensure that deadlines are met. Maintain efficient and effective administrative systems, including governor details, length of service, etc and ensuring that details of governors on Trust documentation (including the Trust website) is accurate and up to date. Support Council workshops, including arranging the venue, ordering refreshments, and taking notes. Provide secretarial and administrative support to the Company Secretary. Liaise with Communications Team on the production of Trust Matters and other communications specific to governors. Maintenance of a variety of electronic databases as required and as directed. Support, as directed, with the annual Governor Elections process. Support the organisation and facilitation of the Annual Members Meeting. Support governor training. Including maintaining the register of mandatory training dates and ensure training dates are flagged to all relevant governors and an attendance report submitted through to the Company Secretary. Promote and support administration functions within the department and to ensure effective working practices are in place.