Job summary An exciting opportunity has arisen for a suitable candidate to support the Allied Health Professionals (Dieticians, Speech and Language, Physiotherapy and Occupational Therapy) acute patient services, at the Royal Oldham Hospital. This is a friendly and active environment, where you will work alongside the existing administrative team to support the range of acute services, that the department hosts. There is a proactive and innovative approach to continuous professional development, evidence-based practice, and service development, which the administrative team are an essential part of. Remote working is not routinely available due to the services being site-based. Main duties of the job Provide an efficient and effective range of clerical and administrative services to support the activities of the AHP department. Support the clerical staff in the acute setting, booking and scheduling appointments, using a range of communication skills. Work flexibly with the admin team to cover all aspects of the AHP admin service. Contribute to team meetings providing feedback, to support service development. The Administrative Team ensures the provision of a range of secretarial, patient related administrative, and non-patient related clerical services to the department of Allied Health professionals. Whilst reporting to the Admin Team leader, you will be expected to work independently on set tasks and be responsible for meeting and agreeing targets and workloads. You will be required to work closely with the other members of the Team, providing cover when necessary, during periods of annual leave and other absences. You will be working in a highly confidential environment, and it is, therefore, important that you understand the need for accuracy and the considerable responsibility held whilst working in this role. You must be familiar with medical and technical terminology, computer systems and be responsible for administrative equipment. About us The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives. As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team. In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance. Date posted 29 October 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number 236-OCO-AC257-24-B Job locations The Royal Oldham Hospital Rochdale Road Oldham OL1 2JH Job description Job responsibilities To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk Job description Job responsibilities To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk Person Specification Qualifications Essential Level 2 IT qualification e.g. NVQ Level 2, RSA Word processing 2 or equivalent. Minimum level 'C' GCSE in English or equivalent Knowledge, Training & Experience Essential Previous experience of working with office systems and procedures. Good knowledge of Microsoft Applications in particular Word and Excel Experience of working within a team and also alone. Good level of written and spoken English. Desirable Experience of using NHS Trust specific data systems such as Patient Administration System (PAS), Choose and Book /system one/health roster Experience and knowledge of systems and processes within the NHS and understanding of medical terminology. Experience of use of digital dictation equipment. Skills & Abilities Essential Ability to liaise effectively with patients, members of the team and external partners. Word processing with accuracy and minimum speed of 40 wpm Audio typing skills Telephone skills Ability to present information in a clear and logical manner - both written and verbal. Ability to demonstrate organisational skills including time management, prioritisation and to produce accurate work whilst working to tight deadlines. To comprehend and work within the Trusts policies of data protection, patient confidentiality, equal opportunities and Health and Safety to meet the differing needs of patients. Awareness of cultural diversity. Ability to work on own initiative. Self-motivated. Interested in personal development. Flexible and adaptable to meet the needs of the service. Desirable Customer Care Course Knowledge of Information Governance with regard to maintaining confidentiality Experience of using NHS Trust specific data systems such as Patient Administration System (PAS), Choose and Book /system one/health roster Experience and knowledge of systems and processes within the NHS and understanding of medical terminology. Experience of use of digital dictation equipment. Person Specification Qualifications Essential Level 2 IT qualification e.g. NVQ Level 2, RSA Word processing 2 or equivalent. Minimum level 'C' GCSE in English or equivalent Knowledge, Training & Experience Essential Previous experience of working with office systems and procedures. Good knowledge of Microsoft Applications in particular Word and Excel Experience of working within a team and also alone. Good level of written and spoken English. Desirable Experience of using NHS Trust specific data systems such as Patient Administration System (PAS), Choose and Book /system one/health roster Experience and knowledge of systems and processes within the NHS and understanding of medical terminology. Experience of use of digital dictation equipment. Skills & Abilities Essential Ability to liaise effectively with patients, members of the team and external partners. Word processing with accuracy and minimum speed of 40 wpm Audio typing skills Telephone skills Ability to present information in a clear and logical manner - both written and verbal. Ability to demonstrate organisational skills including time management, prioritisation and to produce accurate work whilst working to tight deadlines. To comprehend and work within the Trusts policies of data protection, patient confidentiality, equal opportunities and Health and Safety to meet the differing needs of patients. Awareness of cultural diversity. Ability to work on own initiative. Self-motivated. Interested in personal development. Flexible and adaptable to meet the needs of the service. Desirable Customer Care Course Knowledge of Information Governance with regard to maintaining confidentiality Experience of using NHS Trust specific data systems such as Patient Administration System (PAS), Choose and Book /system one/health roster Experience and knowledge of systems and processes within the NHS and understanding of medical terminology. Experience of use of digital dictation equipment. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Northern Care Alliance NHS Foundation Trust Address The Royal Oldham Hospital Rochdale Road Oldham OL1 2JH Employer's website https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)