Account Specialist - Respiratory Position in Lanarkshire
We are seeking an Account Specialist to join a highly experienced team.
Your key role will be as a single point of contact for customers, working in partnership to facilitate the creation of solutions that meet their needs. The successful candidate will increase company revenues through promotion of our Respiratory Portfolio, in accordance with the UK marketing plan and locally developed customer plans.
Key Responsibilities:
* Act as a single point of contact for customers, guiding them to key functions such as education, medical support, co-creation partnerships, and value-added opportunities.
* Be an ambassador for Voice of the Customer (listen, learn, and act by responding to customer needs and feedback).
* Develop account plans for target Primary Care Networks/Practice Clusters and individual practices.
* Establish customer partnerships, enabling them to be a respiratory partner of choice.
* Pioneer both digital and face-to-face interactions, embracing new technology and platforms by utilizing customer insights.
* Empathize with customers, recognizing their challenges, and work to support appropriate co-created solutions, e.g., collaboration opportunities including service offerings, co-created projects, and medical education.
* Deliver Key Performance Indicators (KPIs), including Sales, Net Promoter Score (NPS), Project Delivery, and Customer Satisfaction.
Candidate Profile:
* Hold ABPI examination or be working towards it.
* Have a strong understanding of the NHS and customer priorities.
* Demonstrate a track record of delivering consistent sales results in accordance with set targets.
* possess effective planning skills, through Key Account Management techniques.
* Exhibit business planning skills, including the ability to produce business proposals/cases as required.
* Display strong interpersonal skills, with the ability to develop long-term relationships across key customer groups.
* Exhibit critical reasoning skills, capable of interpreting and subsequently using available data sources to enhance the effectiveness of customer planning.
* Show an affinity for digital media.
An excellent compensation package will be offered to the successful candidate.