* Act as the primary customer contact for documentation queries, prioritizing tasks under the Documentation Team Leader's guidance
* Investigate and resolve customer documentation issues, including missing or incomplete records
* Perform Back-to-Birth (BTB) investigations on parts and landing gear assets to support production and business needs
* Create and customize documentation packs and Movement Traceability Sheets (MTS) per company and customer requirements
* Review production issues related to swaps, cycles, and BTB status, providing recommendations
* Support broader documentation tasks such as On/Off Logs and related investigations
* Optimize the use of company software (e.g., FlyDocs) for documentation processes and train team members
Video: Join our team of professionals in a dynamic working environment Located in west London close to Heathrow, we are conveniently situated on the new Central Elizabeth line, which connects east and west London by rail. With its prime location, why not apply today and help further build and become part of our highly successful brand in this challenging market.
* Degree in aerospace/aviation or technical qualifications with industry experience
* 5+ years in overhaul documentation, technical records, or CAMO/part management, ideally in MRO
* Expertise in Life Limited and Serialized part processes, preferably for landing gear
* Familiarity with Boeing and Airbus documentation is advantageous
* Strong written communication skills and experience with global customers
* Knowledge of document scanning systems (e.g., SAP, OCR) is a plus
* Comprehensive understanding of aircraft publications, EASA 145, CAMO, and Part M compliance
* Ability to interpret contracts and implement action plans for compliance
* Proficiency in learning IT systems like SAP and FLYdocs; strong Microsoft Office and MRP/ERP skills
* Collaborative, communicative, and professional in both internal and customer-facing roles
Conditions:
* Based in Hayes, with hybrid working and potential travel
* Must have the right to live and work in the UK
* Mandatory training required