We are looking to recruit a Responding Support Officer to respond to emergency telecare alarm calls within Southampton. You will be responsible for visiting elderly and vulnerable people in their own homes in response to emergency telecare alarm activations.
About the role:
Working within the City Telecare Services Team, which provides emergency support to people 24 hours a day, 365 days a year, you will assess, offer support and reassurance, and give general assistance which may include calling the GP or Emergency Services. You will require a high level of patience, sensitivity, and understanding to deal with a variety of different situations. You will be writing reports and completing other administrative tasks in relation to your role such as making referrals to other agencies.
It’s an incredibly fast-paced but exceptionally rewarding role that requires quick but effective decision-making. You’ll be compassionate, empathetic, and have exceptional communication skills but be able to cope with competing demands, sometimes in stressful conditions. You’ll need to be able to work independently and on your own initiative whilst operating as a committed member of the team.
You are required to have a full UK driving licence. A vehicle will be provided for you to carry out your duties. This is a uniformed service and uniform and PPE will be provided.
Hours of Work: 08:30-21:30hrs - you will be working every other weekend on Saturday and/or Sunday.
This post is subject to DBS checks.
Minimum Requirements:
* Full UK driving licence.
* Ability to respond to emergency situations effectively.
* Compassionate and empathetic communication skills.
What we can offer you:
* A generous local government pension scheme.
* Flexible working (role dependent). Up to 13 days of Flexi Leave.
* Hybrid working arrangements (role dependent).
* 25 days annual leave (pro rata), plus bank holidays.
* Online Benefits – salary sacrifice schemes, benefits, and discounts.
* Great local transport links.
* Employee assistance programme with access to our health, wellbeing, and support.
For further information on our benefits package please visit: Employee benefits (southampton.gov.uk)
Recruitment contact details:
Email: recruitment@southampton.gov.uk
Tel: 023 8083 4033
For more information about SCC please visit: Southampton City Council
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