Trade counter retail super star!
You will be joining the leeds based electrical wholesale showroom specialising in everything to do with lighting and electrical accessories .
Having taken the industry by storm over 25 years ago, They are now expanding the team to meet increasing customer demand with a trade counter super star who thrives on providing an exceptions customer experience.
You will naturally
• Exceed customers’ expectations and keep our customer service standards maintained
• Handle inbound telephone calls, e-mails and online correspondence through Live Chat with customers
• Support all aspects of the sales journey from product queries, advice and aftersales care
• Process customer returns and exchanges
• Take ownership of any delivery issues, finding suitable solutions for everything that falls on your plate
• Providing prompt, efficient and consistent information and communication in line with company policy
• Liaise with couriers to ensure best service is maintained
• Build a strong relationship with the product and marketing teams
So who are we looking for?
Are you an awesome customer success advisor with a can-do attitude who can handle day to day challenges and offer creative solutions to customers looking for their customer furniture piece? A great team player? Confident to communicate with customers but also with our purchasing, product and marketing departments as their direct line of comm...