Paid Services - Account Manager, Global Selling, SAS Pro
Job ID: 2635706 | Amazon (Shanghai) International Trading Company Limited Shenzhen Branch - K17
Amazon provides enterprises the opportunity to sell their goods on the Amazon platform worldwide, and more than 2 million Sellers have been using this Marketplace service today. Amazon is developing infrastructure aggressively to support this growth around the world, particularly in the booming cross border selling area. ESM SAS Pro Service is a nascent but fast-expanding program aiming at providing China-based Sellers with professional and value-added services including account management services and consulting services to drive Sellers to maximize their presence and business in Amazon Global marketplaces.
In this context, Amazon China Global Selling SAS Pro Service team is seeking an experienced account manager who will be working closely with Sellers to monitor and drive business performance, and provide 1:1 consultancy for exploring business opportunities and generating strategic solutions to drive business growth. Manage relationships with Sellers and develop strategies for Sellers’ global accounts to maximize business growth and further enhance these relationships. Meanwhile, deliver first-class level of services for Seller satisfaction and generate insights to improve Seller experience in Amazon.
Key Job Responsibilities
1. Conduct deep dive analysis on key factors affecting Seller business performance, diagnose root causes, and provide actionable plans (a. operational improvements, b. product development, c. process improvement).
2. Generate Seller learning including but not limited to Seller experience of Amazon features, services, policies, and channel strategy.
3. Implement account management best practices and SOPs into the business development framework.
4. Drive Seller growth and success on Amazon through selection growth, conversion enhancement, ads optimization, and feature adoption.
5. Enroll new Sellers into SAS Pro service from multiple channels including offline events, co-pitching with BD, and Seller community.
6. Build and maintain strong relationships between in-service Sellers and Amazon through proactive Seller engagement activities.
BASIC QUALIFICATIONS
- Experience analyzing key open issues and resolution metrics for each of the managed accounts.
PREFERRED QUALIFICATIONS
- Experience analyzing data and best practices to assess performance drivers.
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