Paid Services - Account Manager, Global Selling, SAS Pro
Job ID: 2635706 | Amazon (Shanghai) International Trading Company Limited Shenzhen Branch - K17
Amazon provides enterprises the opportunity to sell their goods on the Amazon platform worldwide, and more than 2 million Sellers have been using this Marketplace service today. Amazon is developing infrastructure aggressively to support this growth around the world, particularly in the booming cross border selling area. ESM SAS Pro Service is a nascent but fast-expanding program aiming at providing China-based Sellers with professional and value-added services including account management services and consulting services to drive Sellers to maximize their presence and business in Amazon Global marketplaces. Meanwhile, we aim to enhance Seller experience and improve the Amazon end customer experience by enabling more selection, better input management, and fewer defects in their shopping experience.
In this context, Amazon China Global Selling SAS Pro Service team is seeking an experienced account manager who will work closely with Sellers to monitor and drive business performance, and provide 1:1 consultancy for exploring business opportunities and generating strategic solutions to drive business growth. You will manage relationships with Sellers and develop strategies for Sellers’ global accounts to maximize business growth and further enhance these relationships, while delivering first-class service for Seller satisfaction. Additionally, you should be capable of understanding the Seller selling experience in Amazon and generating Seller insights. Then, work backwards with the Amazon product team to improve Amazon features, services, and policies.
Key Job Responsibilities
1. Conduct deep dive analysis on key factors affecting Seller business performance and diagnose root causes, providing actionable plans (a. operational improvements, b. product development, c. process improvement).
2. Generate Seller learning including but not limited to Seller experience of Amazon features, services, and policies, and channel strategy.
3. Implement account management best practices and SOPs into the business development framework.
4. Drive Seller growth and success on Amazon through selection growth, conversion enhancement, ads optimization, and feature adoption.
5. Enroll new Sellers into SAS Pro service from multiple channels including but not limited to offline events, co-pitching with BD, and Seller community.
6. Build and maintain strong relationships between in-service Sellers and Amazon through proactive engagement in Seller activities.
BASIC QUALIFICATIONS
- Experience analyzing key open issues and resolution metrics for each of the managed accounts.
PREFERRED QUALIFICATIONS
- Experience analyzing data and best practices to assess performance drivers.
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