Primary Purpose
The Keyholder contributes to achieving store goals in sales, productivity, and service by utilizing Kate Spade selling skills, and Kate Spade Service training. You will responsible for meeting personal sales and productivity goals, and delivering service that meets or exceeds expectations. You will represent Kate Spade to the consumer, act as an ambassador of the brand, and ensure customers’ needs are consistently exceeded.
PROFILE
Client & Service Expert
* Develops strong product knowledge across all categories;
* The sales associate is responsible for ensuring exemplary customer service by delivering the ultimate Kate Spade experience;
* Able to develop a personal clientele through effective use of the selling skills, proactive client outreach and use of client book.
Building Brand Equity
* Understand and communicate the Kate Spade aesthetic, brand philosophy and lifestyle to the customer;
* Demonstrate interest and ability to work as part of a team.
Operational Excellence
* Execute operational tasks as per company directives;
* Accurately processes all POS transactions;
* Adhere to and apply visual directives, ensure that store standards are executed daily;
* Heightened responsibility as Keyholder for the store.
Skills and Abilities Required
* Professional selling skills and exceptional interpersonal skills;
* Prior luxury goods experience preferred;
* Proactive ability to multi-task and prioritize;
* Works well in a team environment.
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