Healthcare Operations Manager
Location: Lowestoft, Suffolk
Pay: £60,000 per year
Type: Permanent
Shift: Salaried
Benefits:
• Excellent Performance-Related Pay (PRP)
• Monthly Car Allowance
• Comprehensive induction and training programme
• Opportunities for career development and progression
• Employee Assistance Programme
• Blue Light Card Scheme (enrolment fee reimbursed)
• Full DBS disclosure paid by employer
• 25 days annual leave plus bank holidays entitlement
About the Role:
As an Operations Manager, you will ensure that care homes maintain compliance with regulatory requirements, deliver high-quality care, and meet financial and operational objectives. You will provide strong leadership, mentoring, and support, helping to align care home operations with the organisation’s vision and values.
Reporting to: Regional Operations Manager/Operations Director
Key Duties and Responsibilities
• Leadership and Management: Recruit, train, and lead key personnel, fostering a positive work culture aligned with the organisation's values.
• Financial Performance: Oversee budgeting, financial reporting, and business development. Identify and implement strategies to achieve financial targets.
• Compliance: Ensure compliance with all laws, regulations, and standards. Develop action plans to manage risks and maintain standards.
• Quality of Care: Enhance the quality of care and living environment for residents, ensuring a safe, comfortable, and supportive home.
• Relationship Building: Maintain effective communication and relationships with residents, families, staff, and external stakeholders. Resolve issues promptly.
• Performance Monitoring: Track KPIs and outcomes, preparing regular reports for senior management.
• Training and Development: Identify training needs and support managers’ professional growth.
Skills and Attributes
• Proven experience in care home or healthcare operations management
• Excellent people management, able to inspire and motivate staff
• Strong understanding of financial management, compliance, and regulatory standards
• Excellent communication and interpersonal skills
• Analytical skills for data-driven decision-making
• Knowledge of quality care practices for elderly residents
• Ability to work independently and collaboratively in a dynamic environment
• Full UK driving licence
Education and Qualifications:
NMC registered nurse with relevant post-registration experience is desirable but not essential.
For more information, please contact Emma at Minerva Recruitment:
Telephone: 01206 584170 option 2.