Job Title: Senior Director, Sector-Led New Logo Sales Job Description Overview: The Sector-led, New Logo sales role is a high profile individual in their chosen sector and market, who leads large-scale deals, with our prospective new logo clients They are a complex deal creator and shaper who aligns closely to the prospect client’s sector context and specific company challenges and opportunities. They seek to solve business problems, leveraging the full breadth of the Concentrix tech-powered and human-centered portfolio of services. They design and lead a sector-based go to market strategy and defined target client list. Working closely with our BD and Marketing teams, they attract new opportunities to the business. Once realized, they manage these opportunities from sales qualification, to pursuit, to close. In doing so they will utilise their sector knowledge, enterprise solution selling, practice area expertise and the development of productive relationships with c-level buyers and decision-makers at the prospect clients. This is a strategic, individual contributor role who can mobilise and lead dynamic bid teams and bring to bear the best of our experience and expertise, within a culturally positive team environment, that encourages us to get the best from our people and to assemble highly competitive solutions and bids. Revenue Responsibility The Senior Director has an annual ACV signings target of c.$10m-$14m – depending on sector maturity. Essential Functions/Key Responsibilities: Strategic Selling and Business Growth: - Acts as a creator and driver who can originate, shape, and commercially enable complex sales opportunities and maintain both an active priority target list and deal funnel as a result. - Proactively generates and builds new client relationships from qualification to close. - Demonstrates a strong understanding of CX Operations and the tech-led solutions that innovate CX at B2B and B2C organizations. - Acts as a proven storyteller who can build and maintain c-level relationships across multiple disciplines, lines of business, and strategic needs, with a targeted enterprise prospect, including but not limited to, IT, CX, Operations, HR, Finance and Procurement. - Provides effective and clear leadership to virtual pursuit teams featuring SMEs from multiple practices and disciplines of the company. Acts as an advisor and coach internally to develop win strategy through to close plan. - Articulates a compelling and differentiated value proposition to the prospect, that aligns to their business outcomes and industry context. - Sustains urgency through creating compelling events through active listening, storytelling, and personal experiences. - Supports and leads business negotiation for complex transactions and opportunities. - Works closely with sector leaders, portfolio leaders and practice leaders to leverage relevant subject matter experts in support of the pursuit. - Engages the global leadership as appropriate and shepherds the deal through the solutioning and approval process. - Provides discipline and rigor to the sales process as an expert on sales best practices. - Successfully leads and aligns a complex network of stakeholders, including interaction with senior management levels at a client and/or within Concentrix, involving negotiating or influencing significant matters. Knowledge and Expertise: - Possesses a strong knowledge of and profile within their chosen sector. In doing so, they attract potential clients through being a strong and visible ‘person of interest’ within their sector. - Builds and demonstrates a very clear understanding of the target client’s business and their strategic business objectives and revisits these objectives in line with the client’s strategic reviews - Builds and demonstrates a strong understanding and knowledge of outsourcing and Technology Services associated with their target client’s industry sector. - Develops and executes the sales strategy across all appropriate levels of the target client organization. Can develop the long-term growth strategy for Concentrix within the allocated accounts and in line with the sector and portfolio strategy. Supports the Portfolio and Sector Leaders in the development of that sector strategy. - Leverages exceptional communication skills to speak at forums both internally and externally. Collaboration and Coordination: - Works closely with Portfolio Leads, other Sector Leaders, and other internal teams to align sales strategies with overall business goals. - Provides effective and timely transition of the client relationships to the appointed Account Executive for sold deals - Leverages internal resources and expertise to develop and propose high-value and profitable solutions to clients. - Collaborates with Account Executives to understand the context of their respective accounts as well as with a broader sales and account management community by sharing insights, best practices, and assisting with sales-related tasks. Reporting and Analytics: - Monitors and reports on sales performance, tracking key metrics, and reports on progress to Sales Leaders. - Gathers and shares client feedback and insights with internal teams to inform strategy and improve service offerings. - Prepares and delivers regular reports and updates to Leaders on sales performance and metrics. Professional Development: - Stays updated on industry trends, emerging technologies, and best practices in sales management. - Participates in training and development programs to enhance skills and knowledge. - Actively seeks opportunities for professional growth and career advancement within the organization. CONCENTRIX SALES COMPETENCIES: PIPELINE MANAGEMENT & NEGOTIATION SKILLS effectively addresses the white spaces to build a sustainable pipeline and effectively manages it on all the stages of the sales process demonstrates a consultative selling approach to uncover Client’s challenges and propose solutions negotiates a contract using a win-win approach proposes game-changing commercial innovations to drive the deal forward COMMERCIAL FINANCE & ANALYTICAL ACUMEN able to analyze the financial drivers for the Client and optimizes revenue and margin (price negotiation, contractual clauses, etc) understands the financial model behind a solution and its implications for both Client and CNX LEADERSHIP & COLLABORATION can lead a multi-functional team to build the best possible solution collaborates efficiently in a highly international and diverse environment internally and externally and builds meaningful connections SECTOR & INDUSTRY EXPERTISE efficiently accumulates and develops sector knowledge knowledge on the industry trends and ability to see the ‘next big thing’ TECHNOLOGICAL ACUMEN & DIGITAL LITERACY knowledge of the recent technologies and ability to implement them for the Client needs knowledge of the competitors’ and partners’ technology offers ability to present Technology driven proposal to the Client Qualifications: - Bachelor’s degree in business administration, Marketing, or a related field with 10 years of experience as a sales hunter (B2B sales) and individual contributor. - At least 6 years’ experience in the CX tech and/or outsourcing marketplace where they have experience of closing complex B2B deals. - Experience interacting with and selling to senior leaders across multiple functions and lines of business, including but not limited to, CX, Operations, Technology, Finance, Sourcing, etc. - Strong communication and interpersonal skills with the ability to build new client relationships of trust and become a trusted advisor. - Excellent problem-solving and conflict-resolution abilities. - Ability to analyze data and use insights to lead solution build processes and win strategy creation. - Proficiency in using CRM systems (e.g., Salesforce) and other relevant tools. - Self-starter and strong time management skills. - Ability to work collaboratively within a strong-culture, collaborative team environment. Location: UK, Work at Home, GB Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents