The Beaufort Hotel is now actively looking to recruit a Receptionist/ Reservation Clerk to join the busy Front Office team. The ideal person does not need to have previous Receptionist experience, although it would be a benefit and will be able to work shifts (3pm-11pm and 7am -3pm) on any 5 of 7 days, including weekends. We are looking for someone who can demonstrate great customer service skills and ensure customer expectations are pro-actively met with a high level of attention to detail. The successful candidate will also be able to consistently meet deadlines and understand the importance of maximising revenue and occupancy levels in the hotel.
Main Responsibilities:
1. Dealing with guests' enquiries in a courteous and professional manner while displaying clear and comprehensive knowledge of the hotel, facilities, and local area in accordance with Company standards.
2. Proceeding with check-ins and check-outs as well as payments and cashier closures in accordance with Company standards.
3. Registering and checking full and accurate booking details in accordance with Company and hotel procedures.
4. Dealing with email correspondence (Confirmation, offers, information).
5. Answering customer inquiries on bookings.
Ideal Candidate:
1. Must be courteous and focused on providing a consistently high standard of customer service.
2. Must be standards driven and detail-oriented.
3. Must have excellent self-presentation.
If you match the above criteria, then please send a copy of your CV immediately. Only successful candidates will receive a reply.
Job Type: Full-time
Pay: £12.50 per hour
Expected hours: 40 per week
Additional pay:
* Tips
Benefits:
* Company pension
* Discounted or free food
* Employee discount
* On-site parking
Schedule:
* Day shift
Work Location: In person
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