We are looking to employ waiters for our Teahouse a Petersham Nurseries Richmond.
Position
Purpose
As
a Waiter/ Waitress you represent the face of the Teahouse and are responsible
for providing an amazing dining experience for our customers that is unrivalled
by our competitors. You are responsible for providing the highest levels of
customer service, demonstrating exceptional knowledge of the menu, and ensuring
that the service you provide results in increased sales and repeat business.
Principal
Accountabilities
Customer Service
* Familiarise yourself with the Teahouse menu and any
specials so you can advise customers of the dishes offered.
* Greet customers with a warm and friendly reception.
* Present the customer with the menu at the time of
seating making them aware of the daily specials and make recommendations.
Answer questions about menu items.
* Allow the customer to view the menu and ask them if
they are ready to order drinks, always offer still or sparkling water.
* Handle multiple customers effectively.
* Place all food and beverage orders with the kitchen
and bar area and ensure timely pick up of items.
* Check with the customers to see if they are enjoying
their meals and take action to correct any problems.
* Serve drinks and food in a timely way in line with
agreed service standards.
* Work closely with the kitchen staff to ensure that
dining details are handled correctly.
* Enter and record all items accurately using the till
system.
* Provide the bill promptly at the customer’s request.
* To be responsible for cash and credit/debit cards
received from the customer and account for these payments at the end of the
shift.
* Liaise with the kitchen in the event of any problems
with food quality to resolve to the diner’s satisfaction.
* Clear finished items when all the party are ready
efficiently but without appearing rushed.
* Ensure that tables are reset immediately following
the customers departure.
Sales
* Maximise sales revenue by offering additional
products and suggestive selling techniques.
* Check that the diner’s meal was to their
satisfaction, offer desserts and tea/coffee.
* Increase the customer base by promoting the events,
Petersham Cellar Club.
* Ensure all feedback from diners about the quality of
the food is passed on to enable the chefs to continue to strive to provide the
best possible food to diners.
Operations
* Ensure the Teahouse is set up for service by
checking that the cutlery, crookery, and glassware is clean, and the tables are
laid to the required standards, includes fresh flowerpots.
* Ensure that a high standard of hygiene and
cleanliness is maintained throughout the Teahouse by following cleaning
routines and through ongoing diligence during the shift.
* To carry out any other reasonable duty that may be
requested by the Line Managers.
* Keep your workstation sufficiently stocked
throughout the day with all items needed for service.
* Always keep the Teahouse/workstation clean and tidy.
It is particularly important that the Teahouse and all equipment are left clean
at the end of each shift.
* Ensure all wastage is recorded correctly.
* To complete in house basic food hygiene safety
training, followed by Level 2 Food Hygiene courses on Flow. Refresh training as
required.
* To observe the company’s fire plan and health &
safety policy.
Personal Qualities
* To exceed customer expectations by serving food and
drink in a professional, knowledgeable, and helpful manner.
* Keep up to date of on-going issues and developments
within the Company by reading the Petersham Nurseries Newsletters and other
Company information.
* Represent the company’s high standards of personal
presentation and behaviour at all times during a shift.
* Adhere to company dress code, attendance and time
keeping standards.
* Work as part of a team by sharing duties and
demonstrating flexibility about hours and days of work.
* Maintain the standards and culture of the team by
setting an example to new members of staff and assisting in their training when
required.
* Fully understand Petersham Nurseries ethos.
* Bring a positive attitude to teamwork, contributing
to the smooth running of the Teahouse and interacting productively with other
departments.
Other
* Flexible working includes regular weekend, bank
holiday and occasional evening working.
* Involvement in ad
hoc project work/ events.
We look forward to hearing from you.