The opportunity
The Mercury Business Advisor plays a key role to advise and support our client serving engagement teams making best use of our financial system, Mercury, and its processes to effectively manage their projects with EY’s external clients through:
1. Impactful proactive outreach to engagement teams where financial risks have been identified through exception reporting to develop a strong culture of financial awareness and accountability
2. Providing financial advisory support to engagement teams
It is an exciting, fast paced role that helps us to deliver profitable growth and offers career development opportunities within EY. Furthermore, you will act as an ambassador, embodying the EY culture and reputation.
Your key responsibilities
3. You will outreach to client teams based on analysis of generated and customised reports and take responsibility for ensuring all queries are resolved to suitable completion to mitigate financial risk
4. Facilitate training for client serving team on our financial system Mercury and financial best practice
5. Contribute to continuous improvement by sharing knowledge and providing support to other team members across borders and service lines and constantly leverage leading practices
6. Spend a limited amount of scheduled time providing incoming financial advisory support to engagement teams via phone or online chat Reviewing pricing and engagement budgeting Explaining downstream financial impacts of engagement structure and budget Provide instruction and guidance on estimate to complete (ETC) processes and corresponding financial impacts Support on; billing related queries, engagement set up queries, risk, local policies
Analytic and Decision-Making Responsibilities:
7. Make relevant decisions to ensure client servers receive a timely and accurate response such that questions / issues are resolved in a one-stop basis where possible - and where that is not possible, escalated to the appropriate functional expert quickly and effectively.
8. Manage new user lack of knowledge / frustration and direct the interaction to the best outcome for the end-user, leveraging strong soft skill abilities and global mindset to adapt personal style where needed
9. When working on client server portfolios, leverage system and finance expertise to prepare the discussion: making judgments regarding the topics to address and their prioritisation - understanding when to reach out to other functional experts to help prepare for the interaction
Skills and attributes for success
10. Professional approach with a strong understanding of the client server perspective and able to view issues empathetically
11. Ability to solve problems and provide a credible solution
12. Confident to challenge where appropriate
13. Strong analytical and numeracy skills, with a high degree of accuracy and attention to detail
14. Vigorous time management skills and able to balance multiple priorities by considering risk, importance, and level of urgency
15. Eagerness to learn quickly, be proactive and share knowledge
16. Experience in translating technical system "jargon" into business relevant terms so that concepts are understandable to client serving teams
17. Well-developed listening skills to provide focused advice, combined with the capability to apply judgment and seek guidance when escalation to a functional expert is appropriate
18. Excellent written, oral, and virtual communication skills with the confidence to assist with delivering presentations, training material and knowledge sharing
19. Assurance to deliver challenging messages and drive communication to a mutual understanding in a professional manner
20. Demonstrate the ability to become an effective change advocate
To qualify for the role, you must have
21. Minimum two years’ experience in a client driven professional environment in a financial/business capacity
22. Proven stakeholder management and delivering of exceptional client service
23. Experience working with customers remotely in a hybrid working environment
24. Used to working in a fast-paced environment with a strong work ethic
25. Ability to interact well with people at all levels within the firm and build strong relationships
26. Strong IT skills – Word, Excel, Outlook, PowerPoint and SharePoint
27. Desire to thrive in and adapt to a fast changing and high activity environment
28. Be innovative, confident, and creative thinker with ability to make quick decisions
29. Can think on your feet, use initiative and judgement to make informed decisions
What we offer
· Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.
· Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
· Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
· Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.