Conrad Energy are currently recruiting for an experienced 1st line IT Support Analyst to join their growing team. This role will be hybrid: 3 days a week in our Abingdon office and 2 from home.
The Job:
* Be the first point of contact for our users’ IT support requirements.
* Onboarding new starters and offboarding leavers.
* Maintain an asset registry and manage user device lifecycle.
* Managing incidents and requests through the service management tool.
* Provide support for a wide range of Microsoft applications, software & hardware.
* Maintaining governance standards across all IT service management processes.
* Liaise with the team to communicate and understand issues and be able to effectively coordinate how to resolve an issue.
* Identify repeat issues or service risks.
* Manage scheduled tasks for customers.
* Take ownership of faults in a logical manner and throughout their entire lifecycle.
* Log incidents and faults, categorising them and escalate where necessary.
Education and experience
Qualifications
Essential
* GCSE Maths & English (B, 5 or higher)
* CompTIA A+
* Full UK car driving license
Desirable
* CompTIA S+, N+
* Microsoft MS-102
Experience
Essential
* 2+ years working in a similar role as either IT support or on a service/help desk
* Previous hands-on and on-site experience
* Ability to troubleshoot user level related network issues
Desirable
* Experience with wide-area networking troubleshooting
* Previous experience with network cabinets and structured cabling
* Experience with industrial IT and IoT methodologies
Knowledge and skills
Essential
* Basic knowledge of computer hardware, including desktops, laptops, printers, and peripherals
* Understanding of operating systems such as Windows
* Proven experience with Microsoft Active Directory and Microsoft 365 services
* Familiarity with common software applications, including Microsoft Office Suite, email clients, web browsers, and antivirus programs
* Basic networking knowledge, including TCP/IP, DNS, DHCP, and troubleshooting network connectivity issues
* Accurate and detailed documentation of support tickets, including the issue reported, troubleshooting steps taken, and resolution provided
* Ability to create and maintain knowledge base articles for common issues and solutions
Desirable
* Android Enterprise
* Microsoft Intune MDM/MAM
* Microsoft Azure
Attributes
* Self-starter
* Attention to detail
* Strong analytical and problem-solving skills
* Strong customer service skills
* Good communicator and team player
* Ability to work effectively as part of a team, collaborating with other IT support personnel, as well as other departments within the organization
About Conrad Energy Ltd
Our energy solutions directly address the energy trilemma (security, sustainability and affordability), enabling the UK’s transition to a low carbon economy. Each of our projects deliver critical power and services to the National Grid as well as industrial and commercial customers. Our expertise, technology and flexibility are key to the UK achieving its ambitious net zero targets.
Backed by I Squared Capital, a global investor in energy and infrastructure assets, we are the UK’s largest owner/operator of flexible power plants with 900MW in operation and over 1GW in early pipeline. Put into context, this means we could provide power for an hour to around 1.8 million homes already, with another 2 million homes in the pipeline.
From our beginnings in 2017 as a flexible gas generation business with a team of 14 people, we have grown to become one of the UK’s leading vertically integrated energy companies, owning and operating over 69 energy facilities across the UK. Our significant development pipeline covers flexible generation, battery energy storage, solar, hydrogen and stability services. Our innovative data driven, in-house automation tools give us a unique edge when trading and maximising our own assets and those of our clients. We have built not only an impressive portfolio of energy assets, but also a seriously ambitious and knowledgeable team.
Benefits
The benefits we will give you:
* Discretionary performance-based bonus
* 25 days’ annual leave plus bank holidays
* Contributory Pension Scheme
* Life Assurance
* SimplyHealth health cashback plan
* 24/7 Private GP access
* Training and Development
* Salary sacrifice EV scheme
* Discounts on Lightwave RF smart home products
* Dog-friendly office
* Salary: £30-35,000 per annum
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