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Client:
Virgin Media
Location:
Thurrock, United Kingdom
Job Category:
Retail
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EU work permit required:
Yes
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Job Reference:
17e75f4da23c
Job Views:
8
Posted:
26.04.2025
Expiry Date:
10.06.2025
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Job Description:
Flexibility is essential in our stores, and you may be required to work additional hours as needed. We provide plenty of notice to accommodate your schedule.
As an O2 Retail Advisor, your main role will be to deliver outstanding in-store performance and customer care, working with your team to meet store goals. We pride ourselves on offering a unique customer experience, and we will train and empower you to understand customer needs and recommend suitable products and services to enhance their digital lives.
You are a key player in creating memorable moments for customers and helping the store thrive. Here's what you need to know:
What you'll do
* Become an expert in all things O2, promoting our products, services, and brand.
* Meet store targets by creating tailored recommendations and sharing our 'Why O2?' message.
* Take ownership of your performance and contribute to the overall success of O2.
* Engage in personal development opportunities supported by store leadership and O2 resources.
Training
Experience an exceptional induction program that covers all aspects of Virgin Media O2. You will attend a 4-day (30 hours) induction within the first two weeks of your start date. Further details will be discussed during your telephone interview.
Virgin Media O2 is the UK's fastest broadband network and a leading mobile brand.
We are committed to equality and inclusion, removing bias and barriers for our people and candidates, allowing you to be your authentic self throughout your application journey.
Must haves
* Good active listening skills to understand customer needs and preferences;
* Empathy to relate to customers and provide personalized service;
* Excellent communication skills to convey information clearly and handle issues effectively;
* Self-motivated to achieve sales targets.
Additional qualities
* Interest in technology and willingness to expand your knowledge.
What’s in it for you
* Competitive hourly rate of £11.81, with potential earnings through our accreditation program.
* 23 days’ annual leave, plus an extra day off for your birthday, with options to buy or sell leave.
* Excellent pension scheme, matching up to 10%.
* Employee BUPA medical cover, healthcare plan, and life assurance.
* Family-friendly policies like neonatal leave, paternity leave, and carers leave.
* Additional support, rewards, and tools to help you prioritize what matters.
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