Benefits Officer needed in Walsall, £16.26ph PAYE - Reference: RQ1493236
To assist in the delivery of the following functions:• Assessment, payment and recovery of housing and council tax benefit;• Dealing with customer and other stakeholder enquiries; giving advice, information and assistance in person, by phone, letter and / or other electronic methods;• The control and maintenance of financial and other systems;
According to legislation, government performance standards and policy, procedures and objectives
To have extensive knowledge and experience of benefit legislation and procedures, as specified.
To provide a progressive and responsive service to benefits customers.
1. To assist in the delivery of a professional, customer focussed high quality service to achieve the key targets
2. To contribute to the continuous improvement of performance in the administration of council tax reduction / housing benefit / free school meals
3. To have a detailed knowledge of entitlement conditions for benefits and best practice
4. To receive, process benefit applications and obtain information in accordance with benefit legislation and council standards. Process reported changes to entitlement and notify claimants of the results of their applications. Determine and classify benefit overpayments on these cases.
5. To identify cases where there may be potential fraud and where suspected or identified refer...